Spanish Audio Specialist - Freelance AI Trainer Project

Job description

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases. Responsibilities - Create and execute **role-play–based evaluation scenarios** that simulate realistic customer service interactions across multiple domains, including: - Flight bookings and travel support - Financial services - Telecommunications and technical support - Contribute to the development of **diverse and representative datasets** used to assess conversational audio agents. - Evaluate model performance across a standardized set of qualitative and quantitative metrics. - Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow. Evaluation Metrics Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to: - **Task completion accuracy** and efficiency - **Conversational naturalness** (tone, flow, and coherence) - **Audio comprehension and response quality** - **Instruction adherence and contextual understanding** - **Basic computer programming literacy**, including: - Understanding of **JSON structures** - Familiarity with **functions and methods** - Ability to reason about structured data and simple logic - **Technical communication clarity** when handling support-style problem-solving Technical & Equipment Requirements - Strong fluency in English - Strong verbal communication skills in a simulated customer support context - Spanish proficiency including fluency across all language skills: reading, listening, writing, and speaking. - Access to a **high-quality microphone** to ensure clean, reliable audio input during evaluations - Comfort working with structured prompts, evaluation rubrics, and technical guidelines - Device capable of running audio recording software and opening large technical documentation We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply. Job title: Spanish Audio Specialist – AI Trainer Employment type: Contract Workplace type: Remote Seniority level: Mid‑Senior Level