💙 Patient Engagement Specialist (Pharmacy Technician)

📍 Remote Opportunity | Patient-Focused Healthcare Support

Help Patients Access the Care They Need—One Conversation at a Time

Are you a compassionate, detail-oriented Pharmacy Technician who enjoys helping patients and building meaningful connections? Do you thrive in a fast-paced environment where every interaction can positively impact a patient's healthcare journey?

At Shields Health Solutions, we're transforming specialty pharmacy care through innovation, collaboration, and an unwavering commitment to exceptional patient experiences. We're seeking motivated Patient Engagement Specialists to support patients through medication refill coordination, pharmacy services, and ongoing treatment adherence.

If you're passionate about delivering outstanding customer service and making a difference in patients' lives, we'd love to hear from you.

🌟 Why Join Shields?

At Shields, you'll be part of a high-performing, mission-driven team that is improving patient outcomes every day.

✅ Competitive compensation and growth opportunities

✅ Remote work environment

✅ Meaningful, patient-centered work

✅ Collaborative and supportive team culture

✅ Career advancement within a rapidly growing healthcare organization

✅ Opportunity to work alongside healthcare providers, pharmacists, and specialty pharmacy experts

🚀 Your Impact: Patient Engagement Specialist

As a Patient Engagement Specialist, you will serve as a vital connection between patients, pharmacies, providers, and internal teams. Through inbound and outbound patient interactions, you'll help ensure patients receive medications on time, navigate pharmacy processes, and maintain continuity of care.

Key Responsibilities

📞 Proactively coordinate medication refills, including data entry and pharmacy claim adjudication

📞 Make outbound patient refill calls and assist patients through the complete refill process

📞 Answer, resolve, and appropriately triage inbound patient and provider inquiries

📞 Clarify prescription orders with pharmacists and/or clinicians when appropriate

📞 Identify medications requiring special handling, including refrigerated or hazardous medications

📞 Manage, organize, and update patient and pharmacy information within database applications

📞 Assist pharmacies with prescription claim adjudication and resolution of claim processing errors

📞 Respond to questions regarding prescription coverage, fulfillment status, and pharmacy services

📞 Serve as a key point of contact between patients, pharmacies, pharmacy liaisons, clinical providers, and internal operational teams

📞 Identify trends, resolve challenges, recommend improvements, and support operational excellence initiatives

📞 Participate in process improvement efforts that enhance patient experience, productivity, quality, and service standards

📞 Maintain strict confidentiality and compliance with all applicable policies and regulations

📞 Stay current on industry and organizational knowledge through ongoing education and professional development

📞 Support business and health system partner needs with flexible scheduling, including start times as early as 7:45 AM EST / 8:00 AM EST

📞 Perform additional duties and responsibilities as assigned

🎯 What We're Looking For

Required Qualifications

✔ Ability to obtain and maintain required state Pharmacy Technician registrations/licenses

✔ National Pharmacy Technician Certification (CPhT or equivalent) required based on state requirements

✔ High School Diploma or GED

Preferred Qualifications

⭐ 1–3 years of Pharmacy Technician experience

⭐ Experience adjudicating pharmacy claims

⭐ Experience managing medication refills and specialty pharmacy workflows

⭐ Experience collaborating with clinical care teams

⭐ Previous remote work experience

⭐ Bilingual skills (English/Spanish or other languages) strongly preferred to support our diverse patient populations

💡 Core Skills for Success

✅ Exceptional patient service and communication skills

✅ Professional and confident phone presence

✅ Comfortable proactively engaging patients by phone

✅ Ability to communicate effectively with clinicians, pharmacies, payors, and healthcare partners

✅ Strong organizational and time-management skills

✅ Proficiency in Microsoft Office, including Excel and Word

✅ Ability to learn new technology, systems, and pharmacy platforms quickly

✅ Strong attention to detail and ability to accurately extract and document information

✅ Ability to multitask while maintaining quality and service excellence

✅ Bilingual communication skills are a plus and highly valued

🌟 Traits That Help You Excel

✔ Empathetic and patient-focused

✔ Organized and dependable

✔ High integrity and accountability

✔ Strong listener and communicator

✔ Collaborative team player

✔ Quality-driven and detail-oriented

✔ Reliable attendance and punctuality

✔ Positive attitude and strong work ethic

✔ Energetic, motivated, and adaptable

🏠 Minimum Remote Role Expectations

To be successful in this remote position, team members must:

💻 Work from a dedicated workstation with two company-required monitors

💻 Maintain a high-speed, stable, and reliable internet connection

💻 Be willing and able to work overtime as needed to support patient care demands

💻 Maintain a distraction-free work environment with a primary focus on patient care throughout the workday

💻 Participate on camera during most meetings with leaders and coworkers

💻 Handle highly sensitive patient and healthcare information with discretion and confidentiality

🤝 Join Us

If you're searching for a career where you can make a meaningful impact, support patients navigating important therapies, and grow with an innovative healthcare organization, Shields Health Solutions is the place for you.

💙 Help patients receive the care they need.

💙 Build a rewarding pharmacy career.

💙 Be part of a team that's changing lives every day.

Apply today and grow your future with Shields Health Solutions.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.