Spanish English Bilingual CSR

Job description

# Spanish-Bilingual Customer Service Representative **__________________________________________** # About Us Here at Wonders, we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Wonders has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)! ## What we’re looking for We are looking for Spanish-speaking Customer Service Representatives to be the voice of Wonders and act as a seamless extension of our restaurant partners, taking customer orders in Spanish with accuracy, warmth, and efficiency to ensure every guest has a smooth and satisfying experience. We are searching for customer-focused, adaptable, and detail-oriented individuals who are fluent in conversational Spanish to join our team as Customer Service Representatives. In this role, you will play a key part in delivering exceptional service to restaurant customers, ensuring smooth order transactions, and providing the best possible experience for every caller. We need individuals who can think on their feet, remain calm under pressure, and problem-solve in real-time to help customers navigate their orders seamlessly while communicating naturally and professionally in Spanish. We value strong communicators who can actively listen, follow structured processes, and maintain professionalism at all times. If you’re someone who thrives in a fast-paced environment and enjoys helping others, this could be the perfect opportunity for you! # What you’ll accomplish - Demonstrate fluency in conversational Spanish during live customer calls, including order-taking, clarifications, and issue resolution - Ability to pass basic Tier 1 agent certification after new hire training - Call Conversion Rate: Effectively convert a high percentage of calls into successful orders, improving performance over time as experience grows - Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions. - Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules, which may include graveyard shifts and rest days that don’t always fall on weekends.. - Problem-Solving & Upselling: Effectively assist customers in choosing menu items, recommend add-ons, and troubleshoot any issues they encounter. # About You ### **Communication & Emotional Intelligence** - **Fluent Conversational Spanish –** Able to confidently handle live phone calls with native or near-native Spanish speakers - **Strong Communication Skills** – Speak and write clearly and concisely. - **Active Listening & Emotional Intelligence** – Stay calm, patient, and professional—even in tough situations. ### **Tools & Process Readiness** - **Tech-Savvy** – Confident using computer tools and typing while on calls. - **Process-Oriented & Disciplined** – Follow instructions, avoid shortcuts, and stick to protocols. ### **Problem-Solving & Adaptability** - **Problem-Solving Mindset** – Think critically and help customers in real time. - **Adaptability & Resilience** – Stay flexible and positive even when things change quickly. ### **Ownership & Team Culture** - **Reliability & Accountability** – Show up on time and meet expectations. - **Integrity & Professionalism** – Do the right thing and help create a respectful team environment. # Bonus Points While not required, the following skills and experiences will give you an edge: - Proven experience handling live Spanish-language customer calls. - A strong career growth mindset and willingness to learn and adapt quickly. - Experience in food service, call centers, or order-taking environments. If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply! Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.