Spanish Interpreter and Translator Coordinator BWH

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Under the direction of the Patient Experience Operations Manager, the Spanish Interpreter provides medical interpretation for clinical and non-clinical encounters to enable communication between patients and families who are limited English proficient and/or hearing impaired and clinicians and other hospital staff. Interpretation will be provided in person or by telephone in compliance with National Standards of Practice and Code of Ethics, Brigham and Women's Hospital policies and procedures, and Interpreter Services guidelines to ensure patient safety and access to quality care. Does this position require Patient Care? Yes Essential Functions -Responsible for answering requests effectively and in a timely manner for face to face or telephone interpretations for all types of encounters throughout the hospital with priority given to emergency and urgent requests. -Interprets and transmits accurately and in understandable terms, complex medical information from medi Qualifications Education High School Diploma or Equivalent required and Associate's Degree preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Fluency in English and Spanish, both written and verbal, required Prior training of medical terminology and interpreting skills preferred Two years of healthcare related experience in a position of direct patient contact preferred Knowledge of culture-specific care. Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Strong ability to concentrate, detail-oriented and possess cultural sensitivity regarding their patient, transmits all information as accurately as possible. - Strong linguistic and interpreting skills. - Strong interpersonal skills in difficult and demanding situations. - Ability to follow directions with minimal supervision. - High level of customer service and team building. - Knowledge of culture-specific care. Additional Job Details (if applicable) Shift: 30hr day Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 30 Employee Type Regular Work Shift Day (United States of America) Pay Range - /Hourly Grade SF1150 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.