Spanish Payroll, Senior Associate

Job description

Summary: To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities · Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs · Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs · Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks · Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities · Ensure Tickets and Calls are responded within SLA timescales and to a high standard · Support System Maintenance Testing · Liaise and transact with Third Parties · SOC Controls completed on time and with the necessary evidences · Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence · Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice · Maintenance of DWIs to ensure processes are up to date and reflective of the service · All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate · Highlight to Service Manager any deviations from the standard scope of service · Ability to recognize and deal appropriately with sensitive and confidential information · Time Recording to be completed accurately and on time · STRADA Security Standards are adhered and followed · Contribute to team meetings and raise any issues immediately to your Service Manager · Ensure you are up to date with all STRADA HR announcements and communications · Build good relationships with all lines of businesses where appropriate · Update internal stakeholders, when needed, in a timely and accurate way · Participates in projects and activities as needed and assigned Key Criteria to monitor performance • Adherence to all Security and Compliance procedures • 100% Attainment of customer SLA agreements • Adherence to quality standards • Adoption of innovation initiatives • Reduction of client escalations through knowledge transfer to both the client and payroll team • Demonstrate professionalism and act responsibly REQUIRED EXPERIENCE Professional /Job Experience · Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint · Flexibility to support a global and fast paced environment · Attention to detail · Excellent written and verbal skills · Self-motivated and a willingness to learn · Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Education and Training Essential · BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience · 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. · HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Language skill set : ENG + ES Desirable · Experience working with HR and payroll data We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .