Spanish-Speaking Cards and Payments Associate

Job description

Company Description Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands. Job Description Anticipated Contract End Date/Length: December 31, 2026 Work Setup: Hybrid - 2 to 3 days onsite and remaining days remote Our client in the Information Technology and Services industry is looking for a Spanish-Speaking Cards and Payments Associate to support client-facing initiatives within the cards and payments domain. This role focuses on managing technical and business interactions across the payments lifecycle, including issuing and acquiring, while driving operational improvements and enhancing card acceptance. The position requires strong communication skills in Spanish, combined with technical knowledge of payment systems, data analysis, and stakeholder management. What you will do: Support clients across the cards and payments lifecycle, including issuing and acquiring processes. Communicate effectively in Spanish with clients, stakeholders, and internal teams. Resolve business and technical issues proactively to improve card acceptance and drive growth opportunities. Analyse data and deliver operational reviews, providing insights and recommendations to merchants. Document business and technical requirements, defining project scope, impact, and success criteria. Manage technical communications with client technical teams, project teams, customer service teams, and senior stakeholders. Collaborate with cross-functional teams to support ATM messaging and ISO 8583 protocol-related processes. Work with payment schemes and networks such as Visa, Mastercard, Rupay, CUP, and JCB. Build and maintain strong relationships with clients and internal stakeholders, acting as a trusted advisor. Adapt to changing business needs and support continuous improvement initiatives. Qualifications Eligibility for BPSS clearance. Fluency in Spanish with excellent written and verbal communication skills. Experience within the debit cards domain and payments processing lifecycle, including issuing and acquiring. Knowledge of payment schemes and networks such as Visa, Mastercard, Rupay, CUP, and JCB. Understanding of ATM messaging and ISO 8583 protocol. Strong data analysis, problem-solving, and critical thinking skills. Experience in project management and requirements documentation. Ability to manage stakeholder relationships and influence decisions across teams. Comfortable working in dynamic environments with evolving requirements. Additional Information Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.