Spanish-speaking Customer Experience Specialist – Sports E-commerce

Job description

Workster is partnering with a leading customer service provider to recruit a Spanish-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria. This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential. Your Role Provide exceptional customer service via voice, chat, and email Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction Multitask and work across multiple systems simultaneously to resolve inquiries Work collaboratively with colleagues to enhance the overall customer experience Deliver high-quality solutions, ensuring the best possible outcome for the customer Your Qualifications Fluent in Spanish and English, both spoken and written Completed high school diploma Previous experience in call center, customer service, or BPO (training is provided) Strong problem-solving and logical thinking skills Ability to work in a fast-paced environment while managing multiple tasks Positive, solution-oriented mindset and a customer-focused attitude Multitasking skills and the ability to handle multiple systems and browser tabs Team player with the ability to work in a multicultural environment The Offer Very competitive salary Performance bonus starting from the 3rd month Health and dental insurance Food vouchers Transportation allowance Co-financed sports card Taxi vouchers for late-night shifts Fully paid training from day one Above-standard social benefits Great opportunity for career growth and development within the company Working hours: 09:00 – 21:00, Monday to Sunday, with two days off Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00