Spanish-Speaking Technical Support Advisor | Healthcare Technology

Job description

Workster is partnering with a leading global customer experience company to recruit Spanish-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria . This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role is fully remote within Bulgaria , with relocation support available for eligible candidates. Your Role Provide technical support to customers using healthcare technology products Troubleshoot product and device-related issues while guiding customers through effective solutions Assist with repair, replacement, and service-related processes when required Deliver professional customer support via phone while ensuring a positive customer experience Accurately document customer interactions and maintain detailed case records Follow established procedures, compliance requirements, and quality standards Escalate complex technical issues to the appropriate teams when necessary Collaborate with internal departments to ensure timely issue resolution Your Qualifications Native-level fluency in Spanish Good command of English (B2 or above) High School Diploma or equivalent Previous experience in customer service or technical support is an advantage but not required Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Comfortable learning new technologies and technical products Ability to work accurately in a structured and regulated environment Positive attitude with a willingness to learn and develop professionally The Offer Fully remote position within Bulgaria Relocation support for eligible candidates moving to Bulgaria Comprehensive paid training and onboarding Permanent employment contract Performance-based bonus program Signing bonus Meal allowance Private health insurance Multisport and wellbeing benefits Continuous learning and career development opportunities Stable working schedule from Monday to Friday International, supportive, and collaborative working environment