Spares Field Demand Planner

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Responsibilities Single point of contact for regional counterparts on the Spares Demand Planning team. Manage communications and messaging between customer regions and internal planning counterparts. Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior and upcoming ramp. Translate regional/customer requests into a problem statement for review with HQ team. Driving appropriate review and response to field Monitor and report out Fill Rate Performance v. Fill Rate Targets and Planned vs. Actual Inventory Perform miss analysis and drive cross-functional actions that impact current and future Fill Rate performance. Assessment of spare part plan to ensure coverage is sufficient to meet requirements. Ability to recognize process gaps and drive improvements holistically across cross functional teams Conduct ramp readiness reviews for spares support within assigned region. Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence Educate internal stakeholders of metrics, planning methodologies and support entitlements Provide crisp and timely communication on developing issues to relevant internal and external customers. Keep leadership informed of customer impact and progress of recovery efforts Preferred Qualifications: Bachelor’s degree plus 3+ years of related experience. BS or BA, preferably in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics. High proficiency in MS Excel;, SQL a plus Experience with trade and compliance regulations is preferred. Experience with S&OP processes. Experience with inventory planning is preferred. Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization. Ability to work well on cross-functional teams in multiple locations and time zones. Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills. Candidate must be self-driven, independent, yet strong collaboration skills. Demonstrated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency. Use professional concepts and company objectives to resolve sophisticated issues in creative and effective ways. Successful candidates must have clear sense of urgency and adaptability to fast moving and highly competitive industry. Must be able to work on multiple projects in parallel as needed. Minimum Qualifications 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience Base Pay Range: $77,800.00 - $132,300.00 Annually Primary Location: USA-MI-Ann Arbor-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.