Specialist, Account Management - GrabFood

Job description

Get to Know the Team We are a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience. The team is involved in different aspects, including partnerships with restaurants, logistics for delivery, customer service, and marketing. Get to Know the Role You will manage the business growth for a portfolio of SMB restaurant partners on the GrabFood platform, serving as a trusted business advisor and primary contact for their success. You will report to the Manager, SMB Commercial and work onsite at PVI Building, Hanoi. The Critical Tasks You Will Perform Manage business growth for a portfolio of SMB restaurant partners, with accountability for order growth, revenue, retention, and platform adoption. Build relationships with restaurant owners and decision-makers, being a trusted business advisor. Analyze performance data and leverage AI-powered insights to identify opportunities and recommend growth strategies. Guide merchants to use Grab's self-service and AI-enabled tools to improve business performance. Conduct regular business reviews to address challenges and unlock growth opportunities. Perform weekly market visits to gather market intelligence, monitor competitors, and identify latest trends. Collaborate with cross-functional teams to execute initiatives and enhance the merchant and customer experience. Present business performance updates and recommendations to internal stakeholders and merchant partners. The Critical Tasks You Will Perform Manage business growth for a portfolio of SMB restaurant partners, with accountability for order growth, revenue, retention, and platform adoption. Build relationships with restaurant owners and decision-makers, being a trusted business advisor. Analyze performance data and leverage AI-powered insights to identify opportunities and recommend growth strategies. Guide merchants to use Grab's self-service and AI-enabled tools to improve business performance. Conduct regular business reviews to address challenges and unlock growth opportunities. Perform weekly market visits to gather market intelligence, monitor competitors, and identify latest trends. Collaborate with cross-functional teams to execute initiatives and enhance the merchant and customer experience. Present business performance updates and recommendations to internal stakeholders and merchant partners. What Essential Skills You Will Need Bachelor's degree in Business, Commerce, Marketing, or related fields Minimum 3+ years of experience in Account Management, Business Development, Sales, or related commercial roles Experience driving business growth and managing performance targets The ability to turn data into actionable business recommendations Comfortable adopting new technologies, automation, and AI-powered tools Professional working proficiency in English, both written and spoken Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.