Specialist, Account Services - Italian Speaker

Job description

Join our dynamic Team as an Account Services Specialist at Avis Budget Group BSC in Budapest! Are you looking for an opportunity to use your Italian language skills in a customer-focused role where communication, problem-solving, and relationship management are key to success? In this role, you will manage a portfolio of Italian customers, support debt recovery activities, maintain accurate account information, and collaborate with internal and external stakeholders to ensure outstanding customer service. If you're ready to take on new challenges, contribute to a positive work environment, and make an impact, read further and get to know us! What you'll do: Manage a portfolio of German customer accounts and support the timely collection of outstanding receivables. Proactively contact customers by phone and email regarding overdue payments and account balances. Handle incoming customer inquiries and provide professional support in resolving account-related questions. Negotiate payment arrangements and support customers in finding suitable solutions. Send balance confirmations, account statements, and invoice copies upon request. Maintain accurate customer records and update relevant account information in internal systems. Investigate account discrepancies and support the resolution of payment-related issues. Build and maintain strong relationships with customers, partners, and rental stations. Collaborate closely with teams across the Business Support Center and local country organizations. Ensure compliance with internal processes, policies, and service level agreements. You should apply if you bring: Minimum high school education (University or College degree is an advantage). Fluency in Italian , both written and spoken. Advanced English skills (written and spoken). Confidence communicating with customers via phone and email. Strong customer service and relationship-building skills. Ability to negotiate and handle challenging conversations professionally. Strong attention to detail and a proactive approach to problem-solving. Good knowledge of Microsoft Office, particularly Excel . Strong organizational skills and the ability to manage multiple priorities. Adaptability and willingness to work in a collaborative, team-oriented environment. Previous experience in Collections, Accounts Receivable, Customer Service, Finance Operations, or a similar administrative role is an advantage. What we offer: Cafeteria benefits, including SZÉP Card, health fund options, and language courses. Performance bonuses based on your annual gross salary. Medical Insurance. Access to an employee discount program at various hotels, gyms, restaurants, and more. Opportunities to grow through our internal learning portfolio and recognition programs. An extra day off to celebrate your birthday. A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building. Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Budapest Budapest Hungary