Specialist / Client Delivery Incent

Job description

Specialist, Client Delivery - Incent will ensure collaboration between internal departments for smooth program execution. Need excellent written and oral communication with 2-4 years of experience in client handling Job Summary** The Specialist / Client Delivery Incent is responsible for the accurate and timely processing and administration of incentive programs for Ansira Partners II, LLC's clients, ensuring client satisfaction and program effectiveness. Job Responsibilities** * Administer and process client incentive programs, including data entry, validation, and payout generation, adhering to established timelines and service level agreements. * Review and verify incentive program data for accuracy and completeness, identifying and resolving discrepancies proactively. * Communicate effectively with clients and internal teams regarding program status, inquiries, and issue resolution. * Prepare and deliver regular program reports and analyses to clients, highlighting key performance indicators and trends. * Collaborate with internal departments (e.g., account management, finance, technology) to ensure seamless program execution and client satisfaction. * Identify opportunities for process improvement and contribute to the development of best practices for incentive program delivery. * Maintain comprehensive documentation of program processes, client-specific requirements, and system configurations. * Provide support for client training and onboarding related to incentive program platforms and processes. * Stay informed about industry best practices and emerging trends in incentive compensation and client delivery. Job Qualifications** * Bachelor's degree in Business Administration, Marketing, Finance, or a related field. * 2-4 years of experience in client service, program administration, or incentive compensation. * Strong analytical skills with an aptitude for working with data and identifying patterns. * Excellent attention to detail and accuracy in data entry and validation. * Proficiency in Microsoft Office Suite, particularly Excel (e.g., VLOOKUP, pivot tables). * Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues. * Ability to manage multiple tasks and priorities in a fast-paced environment. * Problem-solving skills and a proactive approach to issue resolution. * Experience with incentive management platforms or CRM systems is a plus. * Ability to work both independently and as part of a team.