Specialist Cloud Site Reliability Engineer

So, what's the role all about?

NICE is looking for a Senior Site Reliability Engineer to join our core Reliability Engineering team, responsible for ensuring the scalability, reliability, and performance of mission-critical systems and observability platforms across multiple environments and regions. This role is ideal for someone who thrives in fast-paced environments, enjoys automation, and has a strong background in cloud-native operations, observability stacks, and incident management. You'll collaborate closely with product, platform, and development teams to drive reliability-first design, proactive observability, and operational excellence.

How will you make an impact?

Reliability & Performance
· Design and implement scalable, reliable, and resilient systems across hybrid or multi-cloud environments (primarily AWS/EKS/ECS/Lambda)
· Drive improvements in system uptime, latency, and overall service health metrics (SLOs, SLIs, SLAs)

Automation & Infrastructure as Code
· Build and manage infrastructure automation using Terraform, Helm, and Kubernetes
· Improve CI/CD pipelines using Jenkins, GitHub Actions, ensuring safe and automated rollouts, monitoring, and rollbacks

Observability & Monitoring
· Own and enhance the observability stack (Prometheus, Grafana, Loki, Tempo, OpenTelemetry, Mimir, etc.)
· Define and implement SLOs and error budgets; enable development teams to monitor and act on reliability metrics

Incident Management
· Lead major incident response, root cause analysis (RCA), and blameless postmortems
· Partner with product teams to define and enforce operational readiness standards before production releases

Security & Compliance
· Ensure platform-level security and compliance with organizational and regulatory standards
· Collaborate with InfoSec and compliance teams to maintain a secure and auditable infrastructure

Technical Leadership
· Mentor junior SREs and developers on reliability practices, automation, and observability
· Contribute to technical roadmaps and reliability-focused design reviews

Have you got what it takes?

• 8+ Years Strong experience with Kubernetes, EKS, ECS and containerized workloads in production
  · Expertise in AWS services (EC2, Lambda, IAM, RDS, S3, ALB/NLB, VPC, PrivateLink, etc.)
  · Proficiency with Terraform, Helm, Jenkins, GitHub Actions, and GitOps (ArgoCD or Flux)
  · Deep understanding of observability frameworks – metrics, logs, traces, and distributed monitoring
  · Hands-on experience with Prometheus, Grafana, Loki, Tempo, Alloy, OpenTelemetry, or equivalent tools
  · Strong knowledge of Linux, networking fundamentals, and system performance tuning
  · Familiarity with Python, Go, or Shell scripting for automation and custom tooling
  · Practical experience in incident response, RCA, and on-call operations

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

Requisition ID - 11465

Reporting into: Tech Manager

Role Type: Individual Contributor