Specialist, Customer Care Billing

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. From advancing life sciences research and solving complex analytical challenges to improving diagnostics and driving laboratory efficiency, we empower our customers with innovative technologies and services. Within Thermo Fisher, our Global Business Services (GBS) Shared Services team is transforming how we work, optimizing processes, and driving productivity. With over 2300+ colleagues across five global locations, including our Sofia site, we deliver scalable, cost-effective solutions. Since its establishment in 2013, the Sofia Finance Shared Services center has been operating for over 10 years with a proven track of record of success and growth and is designed to serve our global customers across various financial functions, including Procure to Pay, Record to Report and Order to Cash. Based at the Shared Service Center in Sofia, the Customer Care Billing and Billing Department is responsible for maintaining high-quality billing and invoicing operations, ensuring that customer invoices are issued accurately, on time, and in alignment with internal compliance requirements. In addition to the above, the Specialist, Customer Care Invoicing provides active support by validating billing data, addressing invoice related discrepancies and collaborating with internal partners to maintain process accuracy and service excellence. Responsibilities : · Timely and accurate processing of billing through all stages from invoice initiation through to invoice submission: uses available systems/tools/reports/trackers to check contract setups, track invoice progress and clear exceptions; proactively follows up on approvals; escalates delays and risks; ensures trackers are updated with relevant comments; provides cover during team absence; ensures all internal approval processes relating to customer invoices, credit memos and adjustments are followed · Fully understands, tracks, and meets customer requirements relating to invoice formats, invoice timing, back-up documentation, invoice submissions and other specific contractual requests · Collaborates effectively with customers and other teams within the organization to ensure timely resolution of all invoicing-related queries · Supports team with reporting, reconciliations, tracker preparations and data analysis · Assists in resolution of system and reporting errors · Assists in training new team members; actively participates in team meetings and trainings · Handles invoice-specific documentation and validation steps, ensuring accuracy before submission. Ensures timely and correct invoice submission through customer-specific channels (e.g., portals, formatted emails, required attachments) · Supports monthly invoicing cycles, including batch invoice generation when required · Provides invoice-related data and support to finance teams during reporting or period-end activities · Proposes process improvements and actively supports their implementation in collaboration with supervisors and cross-functional partners · Supports interim invoicing reporting using Excel, Omni or Power BI templates as applicable Knowledge, Skills, and Abilities: · Build strong relationships through effective communication that promotes goal accomplishment; uses professional and mature communications with others; seeks out information and input from others; actively shares information with others · 1 - 4 years of Customer Care billing and invoicing experience · Excellent written and verbal communication · Ability to multi-task and meet deadlines · Problem solving and prioritizing in tasks · Understanding of accounting and financial concepts · Strong analytical and quantitative skills and excellent attention to detail · Proficient in Microsoft Office, including strong Excel skills for data validation and reconciliations · Oracle experience is highly preferred · Knowledge of FileMaker is a plus Why Thermo Fisher Scientific? We pride ourselves on our inclusive and collaborative culture, where every voice is valued, and ideas are encouraged. We believe that diversity and inclusion are essential for fostering innovation and driving business success. As an equal opportunity employer, we are committed to providing a workplace that is free from discrimination and harassment. Apply today and be part of a company that is making a difference! Join us in our mission to enable our customers to make the world healthier, cleaner, and safer. #GBSF25