Specialist, Customer Logistics Analytics

Job description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description This role is only opened to locals / PR in Malaysia As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence. Key Responsibilities: Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice. Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making. Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance. Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements. Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets. Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation. Qualifications Ideally 3-5 years of proven experience in logistics, product operations, or similar roles within tech, mobility, or delivery industries . Must have: Proficiency in SQL, Excel and data visualization platforms (Tableau, Power BI, or similar) Strong understanding of experimentation methodologies, including A/B testing and performance optimization strategies. Proven working experience with interpreting and translating data into actionable strategies that drive measurable results. Effective capabilities in driving projects including cross-functional collaboration skills, with experience working across diverse markets and teams; and strong problem-solving capabilities, adaptability, and a proactive approach to challenges. Excellent communication skills, both verbal and written, with the ability to influence stakeholders. Familiarity with dispatching systems, logistics workflows, or Delivery Areas mechanisms is a plus. Prior experience working across multiple regions is highly desirable. Must be local/PR in Malaysia Additional Information Company Description In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions