Specialist, Heli-Sales

Job description

Year Round Why join CMH? We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens! Things that are important to us: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team . Aim for best . Balance our social, fiscal, and environmental responsibilities. Things that are important to you: The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values. An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience. An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available. CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations. Position Title: Specialist, Heli-Sales Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Manager, Heli-Sales Location of Work: Banff, Alberta Job Status: Full-time, Year-Round FLSA Status: Non-Exempt Number of Positions: 1 Direct Reports: 0 Date of Last Review: August 2 026 Desired Start Date: September 202 6 Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 28, 2026. Position Overview The Heli Sales Specialist is responsible for driving new business growth by converting inbound and marketing-generated leads into new heli skiing and summer guests. This role plays a crucial part in representing two iconic heli skiing brands—CMH Heli Skiing & Summer Adventures and Mike Wiegele Helicopter Skiing (MWHS)—and presenting them as a complementary portfolio of world class mountain experiences. As a product expert across both brands, the Heli Sales Specialist guides prospective guests through available programs, terrain types, lodge experiences, and seasonal opportunities. This role is focused exclusively on new guest acquisition, providing clear recommendations and helping clients confidently choose the right experience from our portfolio of heli ski or heli-hiking experiences. Essential Duties and Responsibilities Lead Conversion & New Guest Acquisition Respond to inbound leads from both CMH and MWHS channels, applying a consultative approach to understand guest preferences, skill level, and travel motivations. Convert qualified leads into confirmed bookings through expert guidance, tailored recommendations, and high‑touch communication. Present both CMH heli-skiing and heli-hiking as well as MWHS helicopter skiing offerings as a unified portfolio, highlighting each brand’s unique strengths, terrain, culture, and lodge experiences. Achieve or exceed monthly and seasonal goals for new guest bookings and revenue generation. Brand & Product Expertise Maintain deep knowledge of all CMH and MWHS programs, including ski and heli-hiking programs, terrain characteristics, tenure differences, lodge environments, group formats, safety programs, and seasonal nuances. Clearly articulate why each brand or program may be the best fit based on guest goals, ski ability, group makeup, and preferred experience style. Serve as an authoritative and enthusiastic ambassador for both brands. Consultative Sales & Experience Guidance Guide prospective guests through the decision-making process with clarity, confidence, and empathy—especially those new to heli‑skiing or heli-hiking. Provide detailed information on preparation, packing, safety protocols, travel logistics, and skill requirements. Position the heli‑skiing and heli-hiking experience as accessible, exciting, and personalized. Qualify the ski ability of prospective guests to ensure that they are booked at the correct lodge or in most suitable program. CRM & Pipeline Management Track all sales activities, lead interactions, deal stages, and follow‑up tasks in the CRM system. Maintain accurate and current leads and report on pipeline health, lead quality, and conversion performance. Ensure that handoffs to Guest Experience teams are smooth, accurate and timely. Collaboration & Cross-Functional Alignment Work with the Manager, Heli Sales to provide insights on lead quality, campaign performance, and guest behavior across both brands. Collaborate with Guest Experience Advisors to ensure seamless onboarding of newly booked guests. All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations. Minimum Qualifications Post-secondary education in a related field. Minimum 2 years’ experience in a professional sales or guest services setting working with a CRM. 3+ years of experience in the luxury hospitality, ski or adventure travel industry Competencies, Knowledge, Skills, Abilities, and Other Qualities All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model. Working Conditions Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals. Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. Compensation A competitive compensation package including an attractive base salary and performance incentives will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks: Health and dental benefits after 90-day probationary period. Group Savings Plan eligibility after the 90-day probationary period. Paid personal/sick and vacation days. CMH Ski Pass Program IKON Pass Benefits Pro deal affiliations with Brand Partners Opportunities to heli-hike and heli-ski, as available. **CMH is an equal opportunity employer**