Specialist, HR Services

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, HR Services Role Overview This role is designed to provide end-to-end operational support across hiring and employee lifecycle processes, with a specialized focus on Talent Acquisition Operations supporting Mergers & Acquisitions (M&A). The position plays an important role in ensuring a smooth onboarding and integration experience for employees joining Mastercard through acquisitions. Working closely with recruiters, HR partners, integration teams, and other stakeholders, the role supports hiring, onboarding, background screening, right to work verification, employee data management, and lifecycle transactions. Success in this role requires strong attention to detail, effective stakeholder management, and the ability to manage multiple priorities in a fast-paced and evolving environment. Key Responsibilities Talent Acquisition Operations & M&A Support Provide operational support for M&A-related hiring, onboarding, and employee integration activities. Support offer letter generation, including LTI and other acquisition-specific documentation. Partner with recruiters, HR, and integration teams to ensure a smooth employee transition process. Background Screening & Right to Work Coordinate background screening activities to support timely onboarding of acquired talent. Manage Right to Work verification requirements in line with regional and legal requirements. Partner with vendors and stakeholders to resolve screening and RTW issues that may impact onboarding timelines. Employee Lifecycle & Data Management Support employee onboarding, data changes, and organizational updates related to M&A integrations. Ensure transactions are completed accurately and in accordance with established processes. Stakeholder Support Serve as a point of contact for onboarding, screening, RTW, and employee integration inquiries. Provide timely and professional communication to candidates and stakeholders. Compliance & Operational Excellence Ensure compliance with policies, controls, and audit requirements. Maintain data accuracy, confidentiality, and process integrity. Identify process improvement opportunities and support standardization initiatives. Core Competencies Customer-Centric Mindset Attention to Detail & Accuracy Execution Excellence Problem Solving & Ownership Communication & Stakeholder Management Adaptability & Resilience Collaboration Qualifications Experience in Talent Acquisition Operations, Background Screening, Right to Work, HR Services, or a shared services environment. Experience supporting onboarding and employee lifecycle transactions. Exposure to M&A integration activities preferred. Strong organizational, communication, and problem-solving skills. Proficiency in HR systems and Microsoft Office tools. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.