Specialist II Value Stream Quality

Job description

💡 Job Summary We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS) , managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs. 🎯 Key Roles & Responsibilities 1. Customer & P2P Complaint Management (90% of Role) Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints. Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation. 8D Leadership: Lead 8D quality investigations to ensure 8D reports score >20 points (>66.7%) with a 100% on-time lead time (<60 days), utilizing the IQIS system. Prototype & PPAP Coordination: Coordinate quality tasks during prototype/sample production, oversee testing/reporting, and manage PPAP submissions for customer approval during engineering changes (ECR/PCR). Failure Cost Optimization: Coordinate internal and external failure cost calculations; proactively follow up on corrective action implementation. Voice of Customer: Represent customer feedback in the plant during visits/audits and report insights to management to support future business planning. 2. Quality Systems & Site Management (10% of Role) QMS Standards: Maintain and manage Quality System processes, including work instructions, inspection standards, and customer-specific requirements (CSRs). Budget Support: Assist in annual budget management for the quality department. Continuous Improvement: Handle non-conformities by implementing One Point Lessons (OPL) and actively participating in joint CIP meetings. Safety Coordination: Act as the department's safety coordinator to lead teams and support all safety events/activities at the AmaP plant (100% target support) 🎓 Qualification Requirements Educational Background: Bachelor’s Degree in Industrial Engineering or a related engineering field. Professional Experience: At least 5+ years of experience in automotive manufacturing quality management. Demonstrated experience handling ESP/ABS product lines or complex automotive electronics is highly preferred. Technical & QMS Expertise: Solid training and understanding of Quality Management Systems (ISO/IATF16949, ISO14001) . Strong mastery of QMS Core Tools : APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, and Customer Specific Requirements (CSRs). Knowledge of Bosch specific standards (product liability, product audits, internal failure Q-control) is a major advantage. Soft Skills & Competencies (Bosch Competence Model): Entrepreneurial: Results-oriented and future-driven. Leadership: Strong self-leadership with the ability to lead and influence others. Interpersonal: Excellent cooperation and communication skills to interface between plants, suppliers, and customers. Language & IT Proficiency: English: Professional working proficiency (Speaking, Listening, Reading). IT Skills: Proficient in MS Office suite (Excel, Word, PowerPoint) and professional email etiquette. ✨ Why Join Us? At Bosch, you’ll be part of a global organization committed to quality, innovation, and continuous improvement. You will work with experts in quality management and play a crucial role in ensuring customer satisfaction and operational excellence. “The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide. With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally. Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility. We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission. As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”