Specialist Junior Platform Operations

Job description

About this Role The Platform Specialist is responsible for the day-to-day management, governance, optimisation, and support of the Highspot platform. The role ensures users can access the right content, training, and guidance at the right time while maintaining platform integrity, content governance and compliance. Working closely with Content Owners, Sales Enablement, Product Marketing, Learning functions, markets, and business stakeholders, the Platform Specialist acts as the operational owner of the platform, driving an excellent user experience and ensuring the platform remains the trusted source of truth for sales enablement. What you’ll do Key accountabilities and decision ownership User Management Administer and maintain the sales enablement platform, including a user provisioning, de-provisioning, access requests, and permissions, while ensuring data security and compliance requirements are fulfilled. Troubleshoot access and permission issues. Support licence management and utilisation tracking. Content Governance Maintain content standards, metadata, taxonomy, and tagging structures. Archive outdated content and support content lifecycle management. Ensure alignment with governance policies and naming conventions. Utilise reporting and data analytics to monitor and improve content health and discoverability. Stakeholder Management Act as the primary point of contact for platform-related enquiries. Collaborate with Sales Enablement, Product Marketing, learning functions and local and market stakeholders. Who you are Core competencies, knowledge and experience Strong stakeholder management, relationship-building, and written communication skills, with the ability to influence and engage stakeholders at all levels. Highly self-motivated with the ability to self-manage, work independently, and proactively solve problems in a fast-paced environment. Commitment to delivering world-class customer service, with a customer-first mindset and a focus on resolving issues efficiently and effectively. Strong analytical and data-driven mindset, with experience producing platform reports, interpreting insights, and making recommendations to improve adoption and performance Exceptional attention to detail, with a commitment to data accuracy, governance, and continuous improvement. Strong troubleshooting and critical-thinking skills, with the ability to identify root causes, develop practical solutions, and drive issues through to resolution. Desirable: Experience using enterprise platforms such as CRM, Learning Management Systems (LMS), Content Management Systems (CMS), Sales Enablement, or collaboration tools. Must have technical / professional qualifications: Strong stakeholder management and written communication skills, with the ability to build positive working relationships across multiple teams Highly organised and self-motivated, with the ability to self-manage workload, prioritise tasks, and work independently with minimal supervision. Demonstrated problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions Commitment to delivering world-class customer service, ensuring a positive and professional user experience What's in it for you Hybrid work model Bonus on top of the gross salary. Meal voucher (Ticket Restaurant), additional to gross salary. Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays. Intensive Summer Schedule during July and August. Up to 20 days per year of 100% remote work from other locations. Private Health and Life Insurance for employees. 25 vacation days, plus December 24th and 31st off. Optional Pension Plan. Access to an online learning platform for continuous training. #LI-Hybrid REF: 287681 Please, apply with an English version of your CV. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media