Specialist / Manager – People Tech & Transformation

Job description

**About us** **Build the future of banking.** [Zeta](https://www.zeta.tech/in/) is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, **over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts** across India, the US, EMEA, and Asia. Backed by **SoftBank Vision Fund, Mastercard**, and other reputed strategic investors, we reached a valuation of **$2 billion** in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. **Tachyon**, our cloud-native banking stack built for population-scale systems 2. **Cipher**, our unified authentication platform for secure, high-volume banking environments 3. **Digital Credit as a Service**, enabling banks to launch credit lines on UPI 4. **Elena**, our intelligent and conversational AI platform for banking 5. **Pixel**, India’s first digital-native credit card, launched in partnership with **HDFC Bank**, for whom we also revamped their **PayZapp** mobile app: Winner of the **Celent Model Bank Award for Payments Innovation 2024** 6. **Sparrow**, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a **Great Place to Work**. **If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.** If you would like to learn more about how we have grown and evolved over the years, [**watch our journey here**](https://www.youtube.com/watch?v=Q8RZCTbRzw8). You can also explore [**our website**](https://www.zeta.tech/in/) and follow us on [**LinkedIn**](https://www.linkedin.com/company/zetasuite/)**,** [**Instagram,**](https://www.instagram.com/lifeatzeta)[**YouTube**](https://www.youtube.com/@Zetasuite)**, and** [**X**](https://x.com/zetasuite?lang=en)**.** **About the Role** We are looking for a hands-on HR Technology professional to support the transformation of our HR tech landscape into a more integrated, scalable, and AI-ready ecosystem over the next 12–24 months. The role combines ownership of existing HR systems with responsibility for driving future technology transformation initiatives. The ideal candidate will bring strong HR process understanding, HRIS implementation and administration experience, problem-solving ability, and a passion for leveraging technology to improve HR effectiveness and employee experience. This role is suited for a strong individual contributor or first-time manager who can balance day-to-day system ownership with strategic transformation initiatives. ### Responsibilities **1. HR Technology Transformation** - Support the HR technology roadmap and digital transformation initiatives. - Identify opportunities for process simplification, automation, and AI adoption. - Evaluate and implement new HR technology solutions aligned to business needs. - Drive process redesign and technology-enabled improvements across the employee lifecycle. **2. HR Systems Implementation & Administration** - Gather business requirements and translate them into functional specifications, user stories, solution designs, and system configurations. - Manage implementations, enhancements, upgrades, testing, go-lives, and post-implementation support. - Act as the functional owner and administrator for HR technology platforms. - Manage system configurations, workflows, business rules, user roles, and permissions. - Ensure platform stability, data integrity, seamless user experience, and operational excellence. - Monitor system performance, manage issue resolution, and coordinate with vendors and internal teams. **3. Solutioning & Continuous Improvement** - Translate business requirements into practical and scalable technology solutions. - Identify process gaps and system limitations and recommend enhancements or workarounds. - Drive system optimization, automation, integrations, and continuous improvement initiatives. - Troubleshoot complex system and process issues using logical and structured problem-solving. **4. Governance & Vendor Management** - Manage vendor relationships, enhancement backlogs, SLAs, and support models. - Maintain process documentation, SOPs, governance standards, and compliance requirements. - Ensure timely delivery of projects, upgrades, and enhancements. **5. Adoption & Capability Building** - Drive user adoption of HR technology platforms. - Conduct training and enablement sessions for HR teams and stakeholders. - Promote best practices and standardized HR processes **What Success Looks Like** - Existing HR systems are stable, well-governed, and effectively utilized. - HR users have a reliable and seamless technology experience. - Technology-driven process improvements and automations are consistently delivered. - System gaps are proactively identified and addressed with practical solutions.