Specialist, Partner Success - Bilingual

Job Title: Specialist, Partner Success - Bilingual Job Description The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. You will: Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners Conduct monthly/quarterly consultative reviews and health checks analyzing our needs Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products Manage high volume of customer contacts through phone and email each day Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience Maintain a high level of CRM hygiene to ensure all relevant data is captured May potentially attend vendor events You have: 3+ years of prior experience working in a customer service or sales capacity Experience of high-volume calling A passion for customer experience Willingness to learn new technology and data Problem-solving skills with demonstrated ability to articulate the value and business process to a customer Experience coaching others or training delivery Excellent knowledge of MS Office programs Experience using email, phone and video tools Experience working with or similar CRM Maintain overall ownership and to function as single contact for Top Channel Partners Location: COL Bogota - Cra. 15 #77-50 Language Requirements: English (Required), Spanish (Required) Time Type: Full time