Specialist Payments Management

Job description

Service Performance and Issue Resolution Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility. Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary. Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries. Escalate recurring issues, risks, and structural defects to the Team Lead. Implementation of Changes and Improvements Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team. Collaborate with the process management team by providing operational input to enhance underlying processes. Apply new or updated work instructions, tools, and systems in daily work. Submit improvement ideas to the continuous improvement backlog. Participate in pilot activities, testing, and training related to process changes. Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. Financial Accuracy and Reconciliation Create payment proposals accurately and on time, in line with agreed payment terms and schedules. Execute payment runs, ensuring timely and error-free processing. Perform payment reconciliation activities accurately and on time, in coordination with Treasury. Ensure accuracy and completeness of payment processing and related system postings within own scope of work. Identify payment exceptions and discrepancies and resolve them or escalate as appropriate. Stakeholder Management and Communication Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery. Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities. JOB REQUIREMENTS Education Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field Experience 1–3 years of experience in a process or function related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations First practical experience in payments processing or AP operations (e.g., internship, working student, junior role) Knowledge and skills Knowledge of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers Ability to handle confidential commercial and financial information appropriately P2P master data and transaction administration Strong attention to detail for financial postings, supporting documentation and approval workflows Other requirements Solid understanding of P2P systems and invoice‑to‑pay workflows Knowledge of internal controls and compliance for AP processes High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting POSITION SCOPE Reporting Line(s) Solid line(s) to: Team Lead Payments Management Dotted line(s) to: Number of direct reports: N/A Number of dotted line reports: N/A Performance Measures Performance measures will be defined based on individual service obligations and operational KPIs. Working Relationships Internal contacts: • Team Lead Payments Management • Other Team Members within own team • Other Team Members within Purchase-2-Pay and adjacent processes • Process management within Purchase-2-Pay • HR, IT support • Business contacts External contacts • Service providers or external business partners as required for daily operations