Specialist, Port Solutions

Job description

Summary of position: We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Duties and Responsibilities: Provide service and customer support during field visits Manage all on site installation/commissioning, repair, maintenance, and test tasks Handling warranty cases & repairs Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Coordinate with technical experts from plants for support on technical issues on cranes Ensure to follow safety procedures and act when safety breach is observed Follow all company’s filed procedures and protocols Share relevant information across the service team Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Awareness of ISO 14001 and 45001 standards Be a team player Requirements and Skills: Diploma or BE in Mechanical / Electrical / Instrumentation / Mechatronics Proven Field Service experience for Mobile Harbour Cranes and Heavy Port Equipment Technical degree or certification (Electrical/Elecronics /Mechatronics/Mechanical) Ability to troubleshoot, test, repair and service port equipment Good technical knowledge on drives, servo hydraulics and mechanical assemblies English literacy Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Customer service minded with good communication skills Proactively involve in marketing of after sales products Generate sales lead for service products - Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.