Specialist, Process Improvement

Job description

As a Process Improvement Specialist, you will lead initiatives that optimize business processes, enhance operational efficiency, and drive a culture of continuous improvement. This role combines strategic thinking with hands-on execution, leveraging data-driven insights and cross-functional collaboration to deliver measurable impact. You will work closely with the Onboarding, Processing, Customer Services & Sales teams to identify opportunities, implement best-in-class standards, and ensure sustainable improvements that align with organizational goals. Job Scope Drive Solutions: Develop innovative, data-driven solutions that enhance Customer Group performance, applying cost-benefit analysis to ensure short- and long-term value. Co-ordinate Initiatives: Design, implement, and govern new processes across functions, ensuring visibility of milestones, KPIs, and performance metrics. Implement Standards: Ensure end-to-end execution of solutions aligned with high-performance benchmarks, compliance requirements, and industry best practices. What You’ll Do Impact & Efficiency: Collaborate with Customer Group teams to measure the impact and efficiency of new products and business processes. Reporting & Analytics: Build and maintain advanced dashboards and models for regional and global reporting, enabling data-driven decision-making. Identify Opportunities: Lead the identification of operational gaps and drive process innovation to maximize efficiency and scalability. Project Leadership: Coordinate regional and site-level projects focused on quality, service improvements, process standardization, data analytics, migrations, and capability building—ensuring timely delivery and adherence to plans. Planning & Resource Management: Estimate work efforts, define milestones, allocate resources, and ensure compliance with deadlines for all deliverables. Progress Monitoring: Track project progress, manage dependencies, and communicate status updates to leadership and stakeholders. Business Partnership: Work closely with business leaders to remove obstacles, manage escalations, and balance competing priorities for successful outcomes. Deploy Analytics Expertise: Apply advanced analytical skills to solve complex problems and transition the organization toward proactive, best-in-class prevention strategies. Lean Six Sigma Leadership: Champion continuous improvement initiatives aligned with Lean Six Sigma principles, industry standards, and customer requirements. Continuous Improvement Culture: Lead the organization on a sustained journey of operational excellence, exceeding customer expectations in a fast-paced environment. Strategic Thinking & Problem Solving: Ability to analyze complex processes and design innovative, value-driven solutions (2 years of experience). Project Management: Skilled in planning, coordinating, and delivering projects on time and within scope (2 years of experience). Data Analytics & Reporting: Proficient in interpreting data and driving decisions through insights (2 years of experience). Stakeholder Engagement: Strong communication and collaboration skills to influence and align cross-functional teams. Change Management: Ability to lead organizational change and embed a culture of improvement. Results Orientation: Focused on achieving measurable outcomes and sustaining improvements. Time Management & Organization: Highly organized with the ability to prioritize tasks and manage competing deadlines effectively. Advanced Excel Skills: Strong proficiency in Excel for data analysis, reporting, and process modeling. In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed. We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way. Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa. Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.