Specialist, Program Business Solutions and Analysis

Job description

Major Function Reporting to the Director, the Specialist, Program Business Solutions and Analysis serves as a bridge between end users and technical solutions, with a primary focus on building strong relationships with staff in WWF-US Country Offices to understand their reporting and analytics needs. The role translates those needs into effective, sustainable solutions primarily in Power BI and Microsoft Fabric, ensuring data accuracy, usability, and alignment with operational priorities. This position also supports Workday Adaptive Planning reporting, process documentation, system enhancement testing, and user enablement in both English and Spanish. Duties and Responsibilities Reporting and Analytics (Primary Focus) Serves as the primary point of contact with HQ Program Operations and Country office staff (in English and Spanish) to understand business questions, reporting requirements, and decision-making needs. Design and maintain Power BI and Microsoft Fabric dashboards that provide timely, actionable insights tailored to end-user needs. Validate report data for accuracy, ensure dashboards reflect correct business needs rules and structures, ad maintain documentation for report logic, definitions, filters, and assumptions. Develop and deliver training, and job aids (in English and Spanish) to help users navigate and interpret reports Provide ongoing user support in English and Spanish by answering questions, troubleshooting issues, and guidig no-technical staff in data-driven decision-makig. Process & System Support (Secondary Focus) Assist in system issue triage by reproducing and documenting errors, coordinating with relevant teams, and testing fixes. Participate in user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications. Assist with periodic access audits and coordinate with IT on user provisioning for reporting tools. Contribute to process mapping, workflow documentation, and light process improvement activities in collaboration with the Director. Key Competencies Proactive Ownership – Takes initiative to move work forward, seeking clarification when needed and delivering high-quality results on time with minimal supervision and strong follow-through. Stakeholder Collaboration – Builds strong relationships with HQ, Country Offices, and IT teams to understand needs and deliver practical solutions. Analytical Thinking – Synthesizes data and user feedback to identify patterns, draws insights, and recommends practical, data-driven improvements with strong attention to detail and data accuracy. Adaptability – Adjusts quickly to shifting priorities, evolving systems, and changing organizational needs. Clear Communication – Explains technical concepts in plain language and provides guidance to both technical and non-technical audiences in English and Spanish. Skills and Responsibilities Bachelor’s degree in business analytics, information systems, or related field; or equivalent experience. Minimum 5 years of relevant experience in business intelligence/reporting roles. Bilingual proficiency in both English and Spanish is required, with demonstrated ability to support Spanish-speaking users. Advanced proficiency in Microsoft Power BI is required, including data modeling and visualization best practices. Advanced Excel and Power Query skills, including complex formulas and data transformation techniques. Experience with Microsoft Fabric, data modeling, and related analytics tools is preferred. Experience leading requirements discussions, documenting business needs, and communicating effectively with non-technical stakeholders. Familiarity with one or more of: Workday Adaptive Planning, Workday, and SmartSimple systems preferred. Knowledge of data governance and cross-system integration are highly desired. Experience working with international or distributed teams strongly preferred. Occasional travel to WWF-US field or country office (less than 5%, a minimum of 1 to 2 trips a year to Washington, DC or other Latin American field offices) may be required. Performs other duties as assigned Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration: Courage Demonstrates courage by speaking up even when it is difficult, or unpopular. Integrity Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable. Respect Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement. Collaboration Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals. Please note: Candidates must be currently based and authorized to work in one of the following countries to be eligible for this position: Bolivia, Chile, Ecuador, Guatemala/Belize/Honduras, Mexico, Paraguay, Peru, Suriname and Guyana. Remuneration: Salary and benefits for this position will be paid in local currency. Application instructions: Resumes and cover letters must be submitted in English to be considered for this position Please note: Applicants must be legally authorized to work in the job's location. Position is not eligible for employment visa sponsorship. Please note: Applicants must be legally authorized to work in the job's location. Position is not eligible for employment visa sponsorship. World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, or any other characteristic protected under applicable law. Since our founding in 1961, WWF has been committed to protecting nature and its resources. We understand that nature is our planet’s greatest asset, intrinsically linked to human survival — and that it needs our help. Our work to reverse nature loss and conserve biodiversity has never been more urgent. As the world’s leading conservation organization—with offices on six continents and in nearly 100 countries—our global reach includes the world’s most critical forests, river systems, wetlands, savannas, and ocean habitats. By conserving these places and supporting sustainable livelihoods within them, we can keep the Earth in balance for people, wildlife, and the planet.