Specialist - Regional Core Tech Ops

Job description

🚀 IT Specialist - Regional Core Technology Operations One Role - Multiple Countries - Endless Opportunities Do you want to make a real impact across Africa? In this role, you'll support critical infrastructure, solve complex technical challenges, and help enable operational success across multiple countries and locations. ✨About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work. 🌍 About the role We're looking for an experienced and customer-focused IT Specialist to join our Regional Core Technology Operations team in Zambia . This role sits at the heart of our African technology operations, providing critical support across multiple sites and office locations throughout the region. As an IT Specialist, you will act as a trusted first point of contact for operational IT support while helping ensure technology services remain reliable, secure, and effective across our African operations. You'll work closely with business users, technical teams, service providers, and vendors to support infrastructure, manage incidents and requests, coordinate technology lifecycle activities, and drive continuous improvement. If you enjoy solving technical challenges, collaborating with a diverse range of stakeholders, and making a tangible impact on business performance, we'd love to hear from you. 💻 What you will be doing Deliver IT support by resolving incidents, service requests, and technical issues. Support infrastructure maintenance, upgrades, changes, and cybersecurity compliance. Coordinate technology assets, vendors, and service delivery activities. Partner with stakeholders across Africa to ensure reliable and effective technology operations. Developing and delivering differentiated products and service offerings. Drive continuous improvement through problem-solving, root-cause analysis, and operational excellence. ✅ What you will bring Relevant IT qualifications, certifications, or equivalent practical experience Experience in IT Operations, infrastructure support, and troubleshooting Microsoft technologies and end-user systems Strong incident, service, and stakeholder management skills, with the ability to thrive in a fast-paced environment Experience supporting distributed environments, with knowledge of networking technologies and ITSM/ITIL practices Experience working with vendors or managed service providers, supported by relevant qualifications or practical IT experience 💰 What we offer As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home. 🤝 We respect and value all Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.