Specialist, SaaS & Services Success

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! MAIN DUTIES 1. Project Coordination Monitor and update the status of assigned opportunities and customer onboarding projects. Escalate onboarding issues and risks to appropriate team members and assist in coordinating resolutions. Support Pilot and Pre-Production Ramp-Up activities, including scheduling and coordination of product and user training. Maintain and update reporting templates to support status reporting and progress tracking. Organize project documentation and participate in project planning and status meetings, providing updates as needed. 2. Solution and Proposal Support Gather and consolidate input from internal stakeholders, including Engineering, Solutions, Operations, Sales, and Technical Support. Assist in documenting acceptance criteria for SaaS & Services Success proposals and pilot programs. Maintain proposal, onboarding, and project documentation templates and repositories. Prepare and update project-related documentation and materials as directed. 3. Customer Engagement Support Serve as a point of coordination for customer onboarding activities and project communications. Collect and document customer feedback regarding user experience and product performance. Share customer feedback and enhancement requests with Product Management and Development teams Support customer adoption and engagement activities to help ensure a positive onboarding experience. EDUCATIONAL BACKGROUND Bachelor’s degree required Technical field preferred WORK EXPERIENCE OR TRAINING Requires at least 1 year of relevant experience in project management, customer delivery, onboarding, and/or project implementation External customer facing experience would be very helpful Working knowledge of systems integration and product data support Capable of facilitating projects across multiple location and reporting relationships SKILLS AND ABILITIES Capable of communicating in verbal, written and presentation forms Proven project management skills, and the ability to handle multiple projects simultaneously Mature, professional demeanor and proven ability to work well in a fast-paced and collaborative work environment Demonstrated success defining and delivering projects on time OTHER WORK CONDITIONS Schedule will be 8AM to 5PM ET US Time, Monday to Friday, but may still have a shifting schedule/weekend work if needed. Must be willing to have a hybrid arrangement and work on-site for thrice per week. Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands COMPETENCY PROFILE Customer Service Accountability Planning Collaboration Communication Interpersonal Skills Initiative Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.