Specialist Software Engineering - Amazon Connect

Job Family IT - Development About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life . Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit . Job Description Summary The Specialist Software Engineer is focused on the design and development of web and cloud technologies to support an agile digital business. Helps define web and cloud strategies, grow capabilities, and develops enterprise-wide solutions by providing technology leadership, insight on new developments within the application solution space, and guidance in design, framework, and platform decisions. Job Description Responsibilities Design and implement cloud-native architectures on AWS following Well-Architected Framework principles Build and maintain CI/CD pipelines for automated testing, deployment, and infrastructure provisioning Develop serverless and containerized applications using Lambda, ECS/EKS, and API Gateway Implement Infrastructure as Code using CloudFormation, CDK, or Terraform Design and optimize data storage solutions (DynamoDB, RDS/Aurora, S3, ElastiCache) Establish security best practices including IAM policies, encryption, and network security Collaborate with product and engineering teams to translate business requirements into technical solutions Lead analysis and complex architectural design across platforms toward the development of end-to-end solutions; translate architectural guidance into detailed technical design. Work collaboratively with other development staff, including contract and offshore Software Engineers, and business product owners in an agile environment. Serve as a subject matter expert for a wide range of areas, applications, and technologies. Recommend solutions which take into consideration costs, business needs, and system impacts. Learn and keep pace with the latest advances in the field and rapidly grasp new technologies to support the environment and contribute to project deliverables. Prepare presentations and lead development meetings. Qualifications Bachelor’s degree in computer science, information systems, math, engineering, or other technical field, or equivalent experience 6 years of software development experience with 5+ years focused on AWS Deep expertise in core AWS services: EC2, Lambda, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudFront, Route 53 Strong experience with Infrastructure as Code (CloudFormation, CDK, or Terraform) Proficiency in at least one backend language (Java, Python, Node.js, Go, or similar) Experience designing event-driven architecture using SNS, SQS, EventBridge, or Kinesis Solid understanding of networking (VPC design, security groups, NACLs, Transit Gateway, PrivateLink) Experience leveraging continuous integration/development tools (e.g. Jenkins, Docker, Containers, OpenShift, Kubernetes, and container automation) in a CI/CD pipeline Strong knowledge of security best practices (IAM, KMS, Secrets Manager, WAF) Experience with observability tools (CloudWatch, X-Ray, OpenTelemetry) Familiarity with containerization (Docker) and orchestration (ECS, EKS, Fargate) Expertise with Microservices and REST based API development (e.g. Spring Boot, Spring MVC, Entity Framework, IIS, Swagger, Odata, .NET API 2, .NET API Core, AutoMapper) Attention to detail and results oriented, with a strong customer focus Technical communication skills and the ability to present information to all levels of the organization Problem-solving and technical communication skills Ability to prioritize workload to meet tight deadlines ​ Preferred Qualifications Master’s degree Understanding of advanced analytics and machine learning concepts and technology implementations Experience with big data and real time streaming analytics processing architecture Experience with data warehousing architecture and implementation, including source to target mappings and ETL. Technology or platform certifications (e.g. AWS, Microsoft) Knowledge of the financial services industry AWS Solutions Architect Professional or DevOps Engineer Professional certification Experience with multi-account strategies (AWS Organizations, Control Tower) Knowledge of data engineering services (Glue, Athena, Lake Formation) Experience with AI/ML services (Bedrock, SageMaker) ​ Working Conditions Hybrid Office Environment (Tuesdays, Wednesdays, Thursdays) Work outside of normal business hours may be required Minimum Travel up to 10% This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Compensation The Salary for this position generally ranges between $131,000 - $160,000 annually . Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs Inclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. Transamerica’s Parent Company Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. * As of December 31, 2023