Specialist Support Customer Service Representative I - Carrollton, TX

The Specialist Support Customer Service Representative will ensure that Eurofins Environment Testing Radon’s clients receive exceptional service related to our scientific testing and product offerings. Level I can perform to entry-level standards with periodic help and intervention from upper-level team members or managers. Essential Duties and Responsibilities: Customer Support: Availability to answer phone calls from customers, M-F 8am-5pm CT and reply to emails within one business day. Ability to answer questions about: General Radon Information Radon and mold testing instructions Radon and mold test reports (individual and project) Registration and ordering websites New client setup and base pricing Basic RapidScan functionality Basic mitigator referral program information Resolve issues including but not limited to: Re-sending test reports, receipts, and shipping labels Processing corrections to test reports and orders Processing replacements and refunds for test kits and shipping labels Creating basic quotes and orders for established customers Processing POs and payment for bulk orders and fees Help requests Escalate out-of-scope tickets to the proper channels within one business day Rotating additional duties as assigned, including but not limited to: Shipping online, bulk, replacement, and free orders within expected TAT Mail processing High school diploma or equivalent required, Bachelor’s degree or equivalent experience preferred. Proven customer support experience or experience as a client service representative, minimum 1 year preferred. Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English. Ability and/or Skills: Exceptional communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses to their inquiries. Strong customer service skills to ensure customers feel valued and satisfied with the lab’s services and products. Problem-solving skills to accurately identify issues and develop effective solutions promptly. Able to multi-task, prioritize, and manage time effectively Proficiency using web browsers and Microsoft 365 Suite and learning new software. Interpersonal skills: Able to work as a team member to collaborate with customer service team, laboratory, and other departments to resolve issues; Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively, and able to build a rapport with customers, fostering long-term customer loyalty and satisfaction. The position is Monday to Friday, 8:00 AM to 5:00 PM w/ possible overtime. Compensation: $18 - $23 / hr (DOE). Candidates within a commutable distance to Carrollton, TX are encouraged to apply. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler. Find out more in our career page: Company description : Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. With more than 20 U.S. locations, Eurofins Built Environment Testing offers Industrial Hygiene (IH) and Indoor Air Quality (IAQ) services to protect health in built environments. Clients include consultants, industry, real estate, healthcare, government, and homeowners. Services cover a wide range of tests, including asbestos (PLM/TEM), mold, bacteria, VOCs, allergens, Legionella, radon, lead, silica, and more.