Specialist - TORA OEMS

Job description

TORA is an LSEG (London Stock Exchange Group) business, the leading provider of advanced investment management technologies for asset managers, hedge funds, proprietary trading firms and sell-side trading desks globally. Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing investment managers with a full suite of trade execution capabilities in markets across Asia, North America and Europe. LSEG TORA offers a global, dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the Financial Technology industry. Our culture was built upon an entrepreneurial spirit and a complete focus on providing our clients with innovative products and outstanding services. We offer professional growth through international exposure, energetic culture, and excellent advancement opportunities. The OEMS Support team is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes. Handling customer inquiries via emails or calls Proactive & reactive real-time monitoring of processes, connections & trade flows Investigate, triage, and solve production problems as they occur Investigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issues Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event Raising problems to core development and engineering groups in a clear and timely manner Conduct daily proactive & reactive ready-for-business checks Work as an integral part of a global team, contribute to standardizing documentation and knowledge sharing Help to write specifications and provide feedback to the development team for the tools used by support Job Requirements Computer Science, MIS or Finance degree with proven technology skills/knowledge Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issues Ability to work independently and handle complex tasks with little supervision Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems) Ability to compose succinct, grammatically accurate client communications and discuss complex problems clearly over the phone Good understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log files Basic networking debugging skills Good grasp of relational databases and the ability to form SQL queries Desired Skills Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification) Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their trading concepts Scripting skills (e.g. python, shell) Prior experience working with international teams Advanced knowledge of Microsoft Excel Experience with bug handling and/or QA Experience working with public cloud providers (Azure, AWS, etc...) Language Requirements English - excellent communication skills both written and verbal Proficiency in languages like Japanese, Cantonese, or Mandarin would be a plus Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.