Specialist, Transaction Services

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Transaction Services Specialist, Procure to Pay Operations – Global Business Services Center Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Manager, Invoice and Purchase Order Operations will execute on this mission in collaboration with peers and support of Transaction Services Leadership. • Do you want to be part of a dynamic and agile team environment? • Are you motivated to drive business transformation on a global scale? • Are you a collaborative leader who empowers employees to deliver measurable results? Role • Member of global function such as accounts payable, master data or payment operations in the procure to pay space. • Ensures quality and timely resolution for level 2 customer inquiries. • Ability to perform root cause analysis and resolve issues. • Manages daily operating activities as a service to deliver process automation, financial risk management and innovative customer solutions. • Interacts with offshore and onshore resources in addition to Business Process Outsourcing (BPO) service delivery. • Communicates process issues or updates to stakeholders, assesses and recommends opportunities for improvement • Liaises with GBSC, regional, and business teams to ensure compliance with all represented policies and controls • Ensures compliance to SOX controls and maintains documentation as assigned All About You • Bachelor’s degree in Accounting or Finance or equivalent work experience • Experience using Oracle, Tableau and Coupa preferred. • Experience in procure to pay processes with reliance on metrics-based performance management tools • Experience evaluating business processes and providing recommendations on ways to effectively streamline processes and improve customer experience * Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.