Specialty Care Manager (Maternal Health)

**About Us:** The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. [Nadia Care’s](https://www.nadiacare.com/) mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. **Our Values:** - *Empathy**is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.* - *Collaboration**is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.* - *Resilience**reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.* **The Role:** As the Specialty Care Manager, you are the operational anchor and cross-functional owner for all contracted specialty care roles across Nadia Care, including Doulas, Registered Dietitians (RDs), and International Board Certified Lactation Consultants (IBCLCs). Sitting within Care Operations, this role directly oversees all specialists and contractors across all regions simultaneously, driving end-to-end coordination, roster availability, panel matching, compliance audit trails, contractor administrative accountability, and onboarding. Clinical scope-of-practice and quality-of-care concerns are escalated directly to Regional Managers and Clinical Leadership. You serve as the operational liaison connecting members to birth support, ensuring real-time labor activation, enforcing documentation standards, partnering with Licensing, Credentialing & Enrollment, and leading candidate interviews for all incoming specialists. ### **Key Responsibilities** #### **Contractor Performance, Charting & Accountability** - **Documentation & SLA Enforcement:** Track visit completion, labor attendance, and charting timelines across all contracted specialists (Doulas, RDs, IBCLCs). - **Charting Audits:** Conduct routine charting and documentation audits across platform systems (e.g., Athena, Spruce, Acuity). Follow up on incomplete charts, overdue visit notes, or missing documentation. - **Performance Escalation:** Identify, document, and escalate contractor administrative non-compliance, missed labor events, or boundary violations to the Senior Manager of Care Operations, while routing clinical scope-of-practice or quality-of-care issues directly to Regional Managers and Clinical Leadership. - **Invoice Review & Contract Compliance:** Perform regular invoice review against active contracts to verify contractor billing accuracy, confirm rate adherence, and enforce compliance with contracted service terms. #### **LCE Credentialing Support & Roster Compliance (Doulas, RDs, IBCLCs)** - **LCE Liaison:** Function as the primary operational interface with the Licensing, Credentialing & Enrollment (LCE) department. - **Document Collection:** Serve as the primary document collector for LCE credentialing accuracy, actively tracking, collecting, and maintaining up-to-date credentialing artifacts (licenses, certifications, liability insurance, background checks) from all contracted Doulas, RDs, and IBCLCs prior to expiration. - **Roster Integrity:** Maintain an accurate, audit-ready credentialing and payer-approval status tracker across all contract specialists to ensure no contractor provides unbillable or uncredentialed care. #### **Recruitment, Interviewing & Event Representation** - **Contractor Interviewer:** Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates, evaluating prospective contract applicants for operational fit, communication skills, and adherence to clinical scope boundaries. - **Community Recruitment Events:** Represent Nadia Care at community, collective, or regional recruitment events (in-person or virtual) as needed to support doula and specialist pipeline growth. - **Collective Partner Engagement:** Maintain collaborative, accountability-driven relationships with regional doula collectives and specialty contractor networks. #### **Cross-Functional Care Team Alignment** - **Interdisciplinary Sync:** Partner closely with Regional Managers, Maternity Navigators, Care Coordinators, and RNs to ensure specialty care (birth support, nutrition, lactation) integrates smoothly into broader member care plans. - **Data & Capacity Reporting:** Produce monthly panel summaries detailing active assignments, upcoming delivery windows, credentialing renewals, and contractor capacity constraints. - **Enablement & Ops Alignment:** Partner closely with onboarding, enablement, and care delivery teams to ensure contractor workflows, operational updates, and training materials remain fully synchronized. - **Recruitment & Credentialing Partnership:** Partner directly with Credentialing and Provider Enrollments Manager and the Talent Acquisition team to streamline specialist hiring, onboarding, and compliance. **Member Birth Support & Active Labor Coordination (Doulas)** - **Matching & Enrollment:** Coordinate doula assignments for all opted-in members, ensuring every member has a primary and confirmed backup doula matched prior to 30 weeks gestation. - **Member Onboarding:** Lead member-facing communication regarding birth support expectations, visit cadences (prenatal, labor, postpartum), and labor activation protocols. - **Active Labor On-Call Coverage:** Participate in a structured, team-backed rotation for live labor events to confirm doula dispatch, manage backup handoffs, and resolve real-time coverage bottlenecks. - **Delivery Window Tracking:** Maintain a real-time, accurate delivery tracker across the active member panel; review upcoming due dates weekly and proactively redistribute assignments to prevent clustering gaps. ### **Qualifications** - **Professional Experience:** At least 3-5 years handling care coordination, maternal health operations, or contractor panel administration across multiple care verticals (Doulas, Registered Dietitians, IBCLCs), with strong autonomous startup experience, organizational skills, and operational strength. A specific clinical specialty background is not required, though prior experience working alongside clinical disciplines is a plus. - **Systems & EHR Proficiency:** High fluency with digital care systems and platforms (e.g., Athena Health, Spruce, Acuity, Slack, Google Workspace). - **Structured On-Call Rotation:** Willingness and ability to participate in a structured, team-backed on-call rotation outside standard business hours for active labor triage and coverage emergencies. - **Interviewing & Evaluation Skills:** Demonstrated experience evaluating contractor candidates and conducting structured interviews. - **Detail-Oriented:** Highly organized with strong communication skills to hold independent contractors accountable to administrative, charting, credentialing, and SLA standards, while appropriately routing clinical quality-of-care matters to Regional Managers and Clinical Leadership. - **Startup Flexibility:** Comfortable with operational ambiguity, rapid scaling, and wearing multiple hats as roles and responsibilities may shift to meet the evolving needs of a hypergrowth startup. - ***Bilingual English/Spanish*** a plus given the member populations served across our markets. This is a full-time salaried position with a pay range between $70K-$80K annually. Exact compensation will depend on direct and relevant experience. At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role*:* 1. **Recruiter Screen** | 30 minutes 2. **Hiring Manager Interview** | 60 minutes 3. **Team Interview** | 45 minutes 4. **Case Study Assessment & Presentation** | 2 days to complete, 30 minute panel presentation *Please note that this process is subject to change, but we will always keep you informed along the way.* For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally: **Time Off That Works for You** - Recharge with annual paid holidays off. - Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period. - Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period. **Comprehensive Health & Wellness Coverage** - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. **Security & Future Planning Options** - Stock Option Grant: We believe in shared success. - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future. We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today! *Remote positions are open to candidates in the **contiguous US only.** Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US.* *Please note that our recruitment team will only contact candidates via an official company email address ending in @[](http://cayabacare.com/). Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.*