Specialty Pharmacy Liaison - Pharmacy Technician - Hybrid
shieldshealthsolutions
Worcester, MA · Worcester · United States
Posted Jul 23, 2026
- Full-time
- Hybrid
- UMass Memorial Medical Center
shieldshealthsolutions
Worcester, MA · Worcester · United States
Posted Jul 23, 2026
📍 Hybrid | Monday–Friday | Outpatient Clinic Setting
Are you a compassionate, collaborative, and motivated Pharmacy Technician looking for a rewarding career in specialty pharmacy? If you're passionate about patient care, medication access, and helping people navigate complex therapies, we'd love to meet you.
At Shields Health Solutions, we're redefining the future of specialty pharmacy services by partnering with leading health systems to deliver exceptional patient outcomes. As we continue to grow, we're seeking talented Specialty Pharmacy Liaisons (Pharmacy Technicians) who thrive in a fast-paced, patient-centered healthcare environment.
Join a diverse and inclusive workplace where your ideas are valued, teamwork is celebrated, and your work directly impacts patients' health and well-being.
We offer a competitive compensation and benefits package designed to support your career, health, and future:
✅ Competitive salary + bonus incentives
✅ Monday–Friday schedule (No weekends!)
✅ 4 weeks PTO + 10 paid holidays
✅ 401(k) with company match
✅ Day 1 medical, dental, and vision coverage
✅ Career advancement opportunities within a rapidly growing healthcare organization
✅ Collaborative and supportive team culture
As a Specialty Pharmacy Liaison, you will serve as a primary point of contact for patients throughout their treatment journey, ensuring a seamless and supportive specialty pharmacy experience.
🔹 Deliver high-touch patient support, managing each patient's journey from onboarding through refills
🔹 Coordinate timely medication deliveries and manage refill schedules
🔹 Proactively address insurance, prior authorization, financial assistance, and copay challenges
🔹 Monitor and promote medication adherence to support positive patient outcomes
🔹 Collaborate closely with clinical pharmacists, providers, and clinic staff to quickly resolve issues
🔹 Serve as a trusted patient advocate and resource for individuals navigating complex specialty therapies
✔ Active Pharmacy Technician registration in the state of employment
✔ 2–5 years of Pharmacy Technician experience
✔ High School Diploma or GED
⭐ CPhT Certification (highly valued)
⭐ 5–8 years of Pharmacy Technician experience
✅ Strong interpersonal, customer service, and communication skills
✅ Ability to work independently and exercise sound judgment
✅ Excellent organizational and administrative capabilities
✅ Proficiency with Microsoft Office (Excel and Word) and the ability to quickly learn new systems
✅ Detail-oriented with strong analytical skills and the ability to extract key information efficiently
If you're looking for a meaningful career where you can:
💙 Support patients through life-changing therapies
💙 Partner with top healthcare professionals
💙 Build your specialty pharmacy career with an innovative industry leader
💙 Make a measurable impact every day
Apply today and become part of something bigger at Shields Health Solutions.
Shields Health Solutions is committed to pay transparency and equal employment opportunities.
An employee in this position can expect a salary between $50,000 and $60,000 annually, plus bonus opportunities pursuant to the terms of any applicable bonus plan. Actual compensation will be determined based on experience, seniority, geographic location, and other factors permitted by law.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.