Sports Academy Manager

Job description

MAIN DUTIES AND RESPONSIBILITIES Operations & Programs Oversee daily operations of the Sports Academy, ensuring facilities are clean, safe, and fully operational Develop, implement, and enforce academy policies, procedures, and service standards Plan and coordinate sports programs, classes, training sessions, tournaments, and events Monitor equipment condition and ensure timely maintenance and replacement Team Leadership & HR Recruit, train, schedule, supervise, and evaluate instructors, coaches, and support staff Create staff schedules and manage attendance and payroll coordination Foster a positive, performance-driven, and collaborative team culture Keep the team updated on industry trends in sports, fitness, and wellness Guest Experience & Service Quality Ensure exceptional customer service standards and promptly resolve guest concerns or complaints Actively engage with guests to promote participation in academy programs Collect and analyze guest feedback to improve services and offerings Financial & Administrative Management Prepare, manage, and monitor the Sports Academy budget, revenue, and expenses Support initiatives to increase participation, program enrollment, and revenue Manage supplier and contractor relationships for equipment and facility services Health, Safety & Compliance Ensure full compliance with health, safety, and risk management regulations Conduct regular inspections and audits of facilities and activities Ensure all emergency procedures, CPR/AED readiness, and incident reporting standards are met Sincerity & Transparency Act with professionalism, integrity, and accountability Make sound decisions in challenging situations Maintain confidentiality and conduct business fairly Reliability & Loyalty Deliver on commitments and work effectively both independently and within a team Maintain a positive, approachable attitude toward guests and colleagues Promote teamwork across departments Excellence in Hospitality Commit to high-quality service and strong financial performance Take ownership of operational results Adhere to Rixos Policies & Procedures Quality Management & Innovation Strive to exceed guest expectations Continuously seek improvement and innovation Provide constructive feedback and encourage staff development SKILLS Strong leadership and people management skills Excellent communication and interpersonal abilities Organizational and problem-solving skills Financial awareness and operational planning capability QUALIFICATIONS Bachelor’s degree in Sports Management, Business Administration, or related field Valid certification in group fitness, personal training, or sports coaching from a recognized body (ACE, NASM, ACSM, AFAA, or equivalent) Current CPR / AED certification What We’re Looking For A proactive leader with strong integrity and professionalism Someone who thrives in a fast-paced hospitality environment A team player who values collaboration and guest satisfaction A professional committed to continuous improvement and service excellence Benefits: Competitive salary and performance-based incentives Accommodation and meals provided Opportunities for professional growth within the Rixos and Accor network Access to world-class resort amenities Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates. Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment. As part of the globally recognized Rixos Hotels & Resorts , our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.