Join Novibet as a Sportsbook CRM Specialist!Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for CRM and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.Why NovibetAt Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.What We are looking for As a Sportsbook CRM Specialist in Novibet, you will be responsible for planning, executing, and optimizing multi-channel customer relationship management campaigns related to Sportsbook. You will work closely with the Marketing, Product, and Data teams to ensure our players receive personalized, engaging, and timely communications across all touchpoints.What you will work onPlan, coordinate, and execute CRM campaigns across various channels (email, SMS, push notifications, in-app messaging, etc.) to drive retention and conversion for Sportsbook players.Collaborate with the Head of CRM to execute CRM strategies aligned with Novibet's overall marketing objectives. Analyze customer data, market trends and campaign performance metrics to identify opportunities and areas for improvement, optimizing campaign effectiveness. Develop Casino CRM roadmaps including market opportunities, curated sports events, promotions and other relevant activities.Partner with marketing and creative teams to develop compelling and relevant content for CRM and outbound campaigns that resonate with the target audience.Conduct competitor analysis to inform strategies that enhance player engagement and maximize revenue.Develop and manage personalized customer journeys tailored to the Sportsbook user, ensuring targeted communications at each stage of his lifecycle using CRM tools like Optimove. Conduct A/B testing on campaign elements to identify the most effective strategies and iterate based on results.Regularly review and analyze CRM activities, generate regular reports and making actionable recommendations to improve ROI and customer experiences.RequirementsWhat you bringPrior experience in CRM campaign management within the i-Gaming industry or similar online industries is highly desirable. Experience with online Sportsbook product is a plus.Strong data analysis skills to interpret campaign metrics and make data-driven decisions. Ability to come up with innovative and creative ideas for CRM campaigns that can capture the attention of the target audience. Familiarity with CRM tools and platforms for campaign execution, automation, and analysis like Optimove. Collaborative mindset to work effectively with cross-functional teams, including marketing, product, and data analytics teams. Strong organizational and time management skills to handle multiple campaigns and meet deadlines. Being a Sportsbook player is a plus.BenefitsWhat we offerWe truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:💰Competitive Compensation: Attractive salary and bonus scheme🧑‍⚕️Health insurance: Group health & medical insurance package💻Top-Notch Equipment: All the tools you need for your role🚀Career Growth: Focused career development, performance management, and training opportunities🌍Inclusive Environment: A welcoming, international, and multicultural team🎉Engaging Activities: Exciting events, sports, and team-building activitiesAt Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Join Novibet as a Sportsbook CRM Specialist!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for CRM and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
As a Sportsbook CRM Specialist in Novibet, you will be responsible for planning, executing, and optimizing multi-channel customer relationship management campaigns related to Sportsbook. You will work closely with the Marketing, Product, and Data teams to ensure our players receive personalized, engaging, and timely communications across all touchpoints.
What you will work on
- Plan, coordinate, and execute CRM campaigns across various channels (email, SMS, push notifications, in-app messaging, etc.) to drive retention and conversion for Sportsbook players.
- Collaborate with the Head of CRM to execute CRM strategies aligned with Novibet's overall marketing objectives.
- Analyze customer data, market trends and campaign performance metrics to identify opportunities and areas for improvement, optimizing campaign effectiveness.
- Develop Casino CRM roadmaps including market opportunities, curated sports events, promotions and other relevant activities.
- Partner with marketing and creative teams to develop compelling and relevant content for CRM and outbound campaigns that resonate with the target audience.
- Conduct competitor analysis to inform strategies that enhance player engagement and maximize revenue.
- Develop and manage personalized customer journeys tailored to the Sportsbook user, ensuring targeted communications at each stage of his lifecycle using CRM tools like Optimove.
- Conduct A/B testing on campaign elements to identify the most effective strategies and iterate based on results.
- Regularly review and analyze CRM activities, generate regular reports and making actionable recommendations to improve ROI and customer experiences.
Requirements
What you bring
- Prior experience in CRM campaign management within the i-Gaming industry or similar online industries is highly desirable. Experience with online Sportsbook product is a plus.
- Strong data analysis skills to interpret campaign metrics and make data-driven decisions.
- Ability to come up with innovative and creative ideas for CRM campaigns that can capture the attention of the target audience.
- Familiarity with CRM tools and platforms for campaign execution, automation, and analysis like Optimove.
- Collaborative mindset to work effectively with cross-functional teams, including marketing, product, and data analytics teams.
- Strong organizational and time management skills to handle multiple campaigns and meet deadlines.
- Being a Sportsbook player is a plus.
Benefits
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:
đź’°Competitive Compensation: Attractive salary and bonus scheme
🧑‍⚕️Health insurance: Group health & medical insurance package
đź’»Top-Notch Equipment: All the tools you need for your role
🚀Career Growth: Focused career development, performance management, and training opportunities
🌍Inclusive Environment: A welcoming, international, and multicultural team
🎉Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base. Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.Our Novi Values
Innovation – We strive for perfection and pursue timeless development.
Credibility – We are responsible and value our customers’ trust.
Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join usNovibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.We are a league of gamesome partnerswww.novibet.gr
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Our fully registered online gambling websites Novibet.gr offer an easy to use betting platform for our clients, excellent customer care, good value in our odds offering and all these under a secure and safe environment.
Our Novi Values
- Innovation – We strive for perfection and pursue timeless development.
- Credibility – We are responsible and value our customers’ trust.
- Community – We collaborate with partners and stakeholders to contribute to noble causes and experience gaming alongside our customers to develop a healthy environment.
- Enjoyment – We have fun working at Novibet and share it with our audience.
Why Join us
Novibet constitutes an ever-evolving, dynamic environment with new challenges. The opportunities for a long, even international career within the company are a lot and diverse. Our modern way-of-thinking, a “fresh attitude” towards the industry’s structures and our focus on innovation ensure no routine! Moreover, we invest in our employees’ constant education and training keeping up with and even drive global trends.
We are a league of gamesome partners
www.novibet.gr
