Sportsbook Support Agent - German Speaking (m/f)

Job description

The Sportsbook Support Agent is responsible for the settlement and control of all pre-match offered sport events, long term bets and special bets, and is also providing operational support to internal teams within Tipico Group via the betting hotline. The job holder is also responsible for providing support in regard to the Sportsbook offer for various other departments but mainly for the Customer Support team in Malta. Your playing field Monitor and evaluate sports events, including completed, postponed, interrupted and cancelled events, as well as long-term bets. Research and verify relevant sports information through official websites, reliable online sources and social media, including schedule changes, cancellations, injuries and participant changes. Verify event information, start times and displayed data, and identify and report potential inconsistencies using internal tools and automated alerts. Provide sportsbook-related telephone support in German, including assistance with betting tickets and sportsbook enquiries, communicate internally in Croatian, and use English for communication and feedback with other departments. Cooperate with relevant departments to resolve operational issues and communicate important information. This is how you score with us: Sports Enthusiast. A genuine interest in sports and sports betting helps you understand the context of our markets. Work under pressure . You’re comfortable with performing well in a fast-paced environment. Numbers. You are comfortable working with numbers and applying them in daily decision‑making. Feedback Culture approach . We love learning from each other, we are about adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success. Fluent knowledge of German and Croatian . As the # 1 sports betting provider on the German-speaking market, this is a prerequisite for communicating with our German-speaking employees. However, Croatia is the home of our Bookmaking team and this is how we communicate here Good command of English. Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of Tipico. Tech-savvy. You can use the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce. Nice to have: Experience in iGaming or sports betting is an advantage, but not a requirement. This is how we score with you: Stable Employer. We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground. Salary Package. You are one of the main reasons for our success, we offer you an attractive incentive system. Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. PassSport Membership. Because we love sports and actively encourage a healthy, active lifestyle. General medical check‑ups. We support health, well‑being and preventive care of our employees. Modern offices. An open plan space with the latest technology where we collaborate. Parking. Close by to the office, making your commute to work as hassle-free as possible. Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. Well-equipped games room. We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch. Ready to score? Get in touch with our Talent Acquisition Team if you have any questions. We look forward to your application! Note: please submit your CV and cover letter in German or English. We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge with a strong team mindset, combining data, experience and smart decision‑making to deliver the best betting experience for every customer. Our culture is energetic and ambitious— we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day. At Tipico, we believe in owning our game together. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Sportsbook Support Agent (m/f/x) to join the team!