SPS Customer service & Demand planner specialist

Job description

ACCOUNTABILITIES • Ensure that customer orders are received and placed in line with forecast and firm planned fence time. • Follow up with BM to place and update the forecasts of MENAF customers on a regular basis. • Provide order status information to customers and BM (status of order processing and documents). • Ensure Syngenta's license to operate is maintained by full adherence to Syngenta policies and processes and external (legal) regulations. • Transform Customer Orders into to related tools. • Ensure that country specific logistics requirements are communicated to the right functions to ensure business continuity. • Forward on behalf of HQ pro forma and Quotes and documents to customers. • Proactive communication with customers to understand needs and expectations for order management. • Coordinate with corresponding functions in case of order exception handling. • Ensure follow up of complaints and give feedback to BM, involved functions and customers. • Where applicable, support optimized letter of credit procedure in collaboration with Trade Finance, Business and Customer. • Support in maintaining updated and accurate customer master data and agreements. • Works closely with distributors, Order Managers and planners to ensure on time deliveries and availability of products. • Ensure that forecast is visible as early as possible. Monitor phase-out products and ensure forecasts are reflected correctly. • Ensure key inputs into Best View forecast (SPS/IBP) are done on daily basis and that any arising problems are communicated immediately with suggestions for way forward. • Own the events in the EDF tool based on Commercial instructions. • Support the forecast and events review monthly during the forecast review and SOP. • Monitor and report hard or soft lost sales or opportunities. • Conduct trainings and refreshment sessions/calls for the ways of working with customers to find the best way to serve them and deliver the business. • Support and implement business or supply related projects. • Lead and follow up Range requests, customer complaints, customers forecast execution, NPIs plan, and projects in alignments with the MENAF BM. • Leads independently several local projects in different areas (e.g. Strategy, Finance, IS, Site Management, etc.) • Maintains full confidentiality of all leadership aspects and information; maintains professional 'distance' to ensure confidentiality while integrating with the team where required. • Optimizes independently all administrative processes across the organization and acts as Learning Ambassador. KNOWLEDGE, EXPERIENCE, SKILLS & CAPABILITIES Critical experience and knowledge Bachelor’s degree in industrial engineering/ supply or relevant degrees. Communication skills SAP knowledge 5 years’ work experience in an international, multitask environment (preferably in Agribusiness). Solid administration background Language: Arabic & English. Critical skills; Communication: Clearly expressing ideas, listening actively, and writing effectively. Teamwork & Collaboration: Working productively with others to achieve shared goals. Adaptability/Flexibility: Adjusting to new situations, technologies, and changes. Problem-Solving: Analyzing issues and finding effective, creative solutions. Time Management: Organizing tasks, prioritizing, and meeting deadlines. Emotional Intelligence/Empathy: Understanding and managing your own emotions while recognizing others' feelings. Work Ethic: Being dependable, disciplined, and motivated. Leadership: Guiding, motivating, and influencing others Critical technical and professional capabilities Understanding of company internal business processes and customer needs Deep knowledge of sales structure and work of sales department In-depth understanding of Demand Planning and Order Management processes and SPS, IBP, SAP tools Work closely with the Distributors and Supply Chain to ensure that production and sales forecasts are aligned to deliver the business plan Provide accurate forecast reflecting the best view Accurate data presented during meeting. As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.