Spurs & Franchise - Ticket Operations Coordinator

Job description

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. Spurs & Franchise Ticket Operations Coordinator Location: San Antonio, TX/ Non-Exempt Job Summary The Spurs & Franchise Ticket Operations Coordinator supports the day-to-day ticket operations across the San Antonio Spurs, Austin Spurs, and San Antonio FC. This position serves as the primary ticket office coordinator for San Antonio FC, overseeing day-to-day ticket office operations, ticketing system administration, event builds, inventory management, order processing, payment processing, and operational execution while supporting the San Antonio Spurs, Austin Spurs, and other Spurs Sports & Entertainment events as needed. As a member of the San Antonio FC Sales Leadership Team, this position works closely with Membership Services, the Sales Team, Marketing, and Facilities to support ticketing initiatives, enhance operational efficiency, and contribute to the club's ticket sales and membership objectives. The coordinator also partners with the Spurs Corporate Sales and Retention Team to support premium and suite ticket operations and provides operational support for the San Antonio Spurs, Austin Spurs, and other Spurs Sports & Entertainment events as needed. The ideal candidate is a highly organized, detail-oriented, and collaborative professional with a passion for customer service, operational excellence, and delivering accurate, efficient ticket operations in a fast-paced live event environment. Supervisory Responsibilities: None Who You Are: • Bachelor's degree in Sports Management, Business Administration, or a related field preferred. • Minimum of one (1) year of experience in ticket operations, sports and entertainment, or a related field. • Experience supporting live event ticket office operations preferred. • Experience using Ticketmaster Host, Archtics, TM1, or similar ticketing systems preferred. • Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint. • Strong organizational, communication, and customer service skills with exceptional attention to detail. • Ability to manage multiple priorities and work effectively in a fast-paced, event-driven environment. • Ability to professionally handle sensitive and confidential information. • Ability to work a flexible schedule, including evenings, weekends, and holidays as required by event schedules. What You’ll Do: Duties/Responsibilities (Essential Duties are noted with an (E) at the end of the duty) • Lead the day-to-day ticket operations for San Antonio FC, including ticketing system administration, event builds, inventory management, order processing, payment processing, and operational readiness while working closely with Membership Services, the Sales team, Marketing, and Facilities to support ticketing initiatives and event execution. (E) • Support the day-to-day ticket operations for the San Antonio Spurs and Austin Spurs by assisting with ticketing system administration, event builds, inventory management, ticket products, and other operational initiatives. (E) • Serve as the primary ticket operations liaison for the Corporate Sales and Retention team by supporting premium and suite ticket operations, assisting with Spurs suite rental processes throughout the season, and processing suite Standing Room Only (SRO) orders following each home game. (E) • Process Freshdesk requests, ticket orders, exchanges, account maintenance activities, and internal ticket requests while providing exceptional customer service to internal and external stakeholders. (E) • Assist with ticket office operations for San Antonio Spurs, Austin Spurs, San Antonio FC, and other Spurs Sports & Entertainment events, including game-day responsibilities and operational support. (E) • Perform other duties as assigned. Job Specific Competencies (Knowledge, Skills and Attributes) • Ticket Office Operations & Event Execution: Ability to support day-to-day ticket office operations, ensuring accurate event setup, ticket fulfillment, issue resolution, and operational readiness for games and events across assigned franchise properties. • Ticketing Systems & Inventory Management: Strong working knowledge of ticketing platforms and inventory management processes, including event builds, ticket products, price codes, seating manifests, ticket holds, and operational setup. • Customer Service & Operational Support: Ability to provide exceptional customer service while managing ticket requests, account maintenance, order fulfillment, and operational support for internal departments and external customers. • Cross-Functional Collaboration & Organization: Ability to effectively collaborate with Ticket Operations, Membership Services, Sales, Marketing, Corporate Sales, and Facilities while managing multiple priorities in a fast-paced, event-driven environment. Core Competencies Critical Thinking & Adaptability • Demonstrates coachability. • Able to receive & interpret information to come to reasonable conclusions. • Motivated to try new things and learn new skills. • Organized with attention to details. • Able to execute independently and make decisions in a timely manner. • Can pivot easily based on what the situation requires. Teamwork & Collaboration • Team player/good teammate. Actions and contributions help the team succeed. • Able to represent own interests/work while being fair to others and their areas. • Partners effectively with others to get work done. • Takes responsibility and is accountable for individual work. • Able to adapt to different personalities and working dynamics. • Establishes and maintains healthy work relationships, effectively gains trust and respect. Self Awareness & Inclusion • Awareness and understanding of one’s behaviors, beliefs and personality. • Respects teammates and their contributions. • Reflects on impact to others and feedback received. • Learns from mistakes and improves. • Able to interact with teammates productively. • Open to change and diverse perspectives. Communication • Able to give and receive feedback effectively. • Delivers information and verifies for understanding. • Articulates messages in a way that is broadly understandable. • Maintains open lines of communication. • Sets and shares goals that structure one’s efforts and focus on team’s objectives • Seeks help or clarification when necessary, including additional information or resources. Physical Requirements • Ability to remain in a stationary position for extended periods while working at a computer. • Ability to operate a computer and other office productivity equipment. • Ability to work in an arena and office environment as needed. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.