SQ WARRANTY ENGINEER

Job description

Req ID: 525032 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. The SQ warranty Engineer leads Supplier quality warranty activities for its Region/Cluster/Country: Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services Leads progress & monitors the completion of containment, corrective action and solution implementation as defined Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out) Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situation The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers: Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue Formally notifies the issue to the supplier Ensures that the containment action is defined and implemented Ensures the root cause is validated and the solution will address the root cause. Periodically follows up with the supplier the action plan. You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.