Sr. Account Executive

Job description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers. Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. ### **The Role** We are seeking highly motivated and experienced Salespeople to join our dynamic team at Cyara in the UK. ### You will be responsible for: - Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning. - Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives. - Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities. - Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed. - Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast. - Identify the correct buyers for Cyara's solutions and services. - Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities. - Possess a deep understanding of the value provided by Cyara solutions and services. - Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages. - Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes. - Appropriately leverage discounts and promotions as economic levers during negotiations. - Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders. - Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions. - Understand relevant competitors, their strategies, and how Cyara compares. - Address competitor advantages raised by buyers and successfully sell against competitors. ### Let’s talk about your skills/expertise: - 8 or more years of proven and stable B2B SaaS sales experience - Demonstrated track record of reaching $2M+ annual quota and closing high-value deals, with average deal sizes ranging from six to seven figures, into multinational enterprise-level clients with complex purchasing processes and multiple decision makers. - Strong industry knowledge in CX/customer experience, contact centers, chatbots, or quality assurance strongly preferred; at minimum, ability to sell complex technical solutions and translate customer pains into clear business benefits. - Experience selling AI backed solutions. - Experience selling across the UKI/EMEA region, with an established customer network in sectors such as banking/insurance, technology/B2B software, telco/media, retail/ecommerce, and hospitality/travel. - Track record of growing existing accounts through strategic relationship building and stakeholder mapping; this is a pure farming role with no net-new logo requirement. - Familiarity with, or ability to thrive in, a US/private equity-owned B2B SaaS scale-up environment, including fast-paced operating rhythms, sales methodologies, forecast accuracy, and high accountability. - Professional demeanor with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges. - Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization. - Commitment to fostering a collaborative environment and working together to achieve team goals. - Comfortable with remote work, with a strong work ethic, effective time management skills, and a high degree of self-motivation. - Proficient in CRM tools, ie. Hubspot, Salesforce or other.