Sr. Account Management Associate (Remote)

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. About the Role We're seeking a Sr. Account Management Associate to own the onboarding and ongoing success of employers with fewer than 3,000 employees. In this role, you'll help employers launch quickly, navigate our Employer Portal, and access the tools and resources they need to successfully promote their Rula benefit. You'll serve as the primary point of contact for a portfolio of employers, ensuring they have a seamless experience from onboarding through long-term engagement. You'll partner closely with Broker Partnerships, Marketing, Product, and Operations to deliver customized communications, support employer campaigns, answer questions, and identify opportunities to increase awareness and utilization of the Rula benefit. If you're energized by building relationships, solving problems, and creating exceptional customer experiences at scale, we'd love to meet you. Required Qualifications - 3+ years of experience in customer success, account management, implementation, onboarding, client services, or another customer-facing role - Experience working in a B2B organization, preferably within employee benefits, healthcare, insurance, HR technology, or SaaS - Experience partnering with employee benefits brokers, consultants, or other channel partners to support employer clients and drive successful customer outcomes - Experience managing a portfolio of customer relationships and serving as a trusted point of contact throughout the customer lifecycle - Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with external business partners Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. - 1+ years experience working in a high-growth startup or rapidly scaling organization - Experience with a CRM (eg: Salesforce) systems and understands how to manage a sales pipeline and forecasting - Experience managing a high-volume portfolio of customers while consistently meeting service level expectations - Experience identifying operational improvements and helping scale customer success or onboarding processes We're serious about your well-being! As part of our team, full-time employees receive: - 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) - Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States - Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA - 401(k) plan access: Start saving for your future - Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) - Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering - Employee Assistance Program (EAP): Supporting your mental and physical health - Quarterly department stipend: Fun team-building activities or in-person gatherings - Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all - Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses - Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.