Sr. Account Manager

Job description

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. The Opportunity... As a Sr. Account Manager in Centerfield, you will be the primary relationship owner for a designated group of high-priority media accounts. Your role is crucial in ensuring media source retention and fostering growth by maximizing the value derived from our services. Additionally, you will be responsible for bringing on and cultivating new accounts. How You'll Contribute... Publisher Relationship Management: - Serve as the key contact for publisher accounts, focusing on retention, performance, and growth. - Develop and nurture positive relationships with all publisher touchpoints, ensuring publisher satisfaction. Strategic Planning and Onboarding: - Prepare implementation plans and lead publisher onboarding, presenting content strategy and annual plans. - Collaborate closely with publishers to identify needs, including content approval workflows, and provide consultation on best practices for solutions and setup. Content Evaluation and Management: - Regularly assess the quality of media, geos, and consumer attributes that align with business KPIs. - Identify new opportunities within existing accounts and new accounts, collaborating with the product and analytics team to increase revenue. Operational Excellence: - Work closely with Ad Operations on day-to-day operational processes, from campaign set-up to troubleshooting and QA. - Collaborate with Analytics to determine root causes for customer success or failure, driving requirements for product or process enhancement. - Adhere to established processes and workflows related to campaign set-up, pixel placement strategy, creative execution, ad trafficking, and campaign management. - Provide input on new processes and workflows as needed. Cross-Functional Collaboration: - Partner with internal cross-functional teams to understand client goals and key performance metrics, exceeding goals throughout campaigns. Data-Driven Management: - Leverage technical tools and quantitative data to manage campaigns, ensuring success, high customer satisfaction, and renewals. - Prepare campaign insights reporting, including analysis and research. What We're Looking For... - 5+ years of experience in Customer Success and/or Account Management - Strong analytical skills, business acumen, and decision-making abilities in a fast-paced environment for the insurance lead generation industry - Dynamic personality with effective communication skills, both written and oral, capable of influencing diverse audiences at all levels - Bachelor's Degree in an appropriate field of study or equivalent work experience - Passion for business and a proactive approach to improving and growing assigned media partnerships Life at Centerfield... - Competitive salary + semi-annual bonus - Unlimited PTO – take a break when you need it! - Industry-leading medical, dental, and vision plans + generous parental leave - 401(k) company match plan – fully vested day 1 - Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA) - Career growth – we enjoy promoting from within! #LI-CC1 #LI-Remote AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us Here https://www.centerfield.com/about/. Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.