Sr. Administrative Assistant

Job description

Administrative Assistants (AA) provide comprehensive, timely and accurate administrative support to experienced Consulting team staff such as Principals (P) and Project Leaders (PL). On occasion, an AA may support one or more Partners and provide broader case team support. AAs collaborate with all relevant parties to deliver seamless service to clients and case teams, ensuring we are seen as "one team". AAs are expected to grow throughout their careers, building and improving their skills to match the evolving needs of the company and our clients. With time, an AA will think beyond administrative tasks to gain a deeper and more proactive ownership of PL/Ps' client and responsibilities. AAs are an essential part of the office and fabric. AAs actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members, and collaborate across functions. Job Responsibilities Oversee administrative support for Principals and Project Leaders, in a fast-paced and changing client service environment: Organize and schedule client and internal case team meetings/events, as well as attending case team meetings as necessary Coordinate internal resources such as other EA/AAs, IT, Office Services, and Production to deliver case team needs; obtain and share information with wider team as needed; help case team navigate internal resources Maintain a calendar of meetings and client presentations Set up voice mail and e-mail distribution lists and team phone lists Help coordinate and maintain archives files for all case-related activities Be able to assist with basic PowerPoint/Excel tasks; manage copying/binding of case team materials within tight deadlines With experience, execute these tasks proactively and with sense of ownership Build effective working relationships with Principals and Project Leaders: Understand P and PL preferences relating to travel, calendaring, case management, etc. Be familiar with the clients they serve and the Partner group they work with Develop working relationships with clients and their assistants to facilitate the scheduling process and relevant communications Develop working relationships with BST peers who support other PL/P/Os on the case team, and BST in local office Support administrative aspects of PL/Ps' internal commitments: Manage scheduling for internal committees, Practice Area activities, Career Development Committee, Recruiting, etc. Proactively raise possible conflicts between internal and client commitments with PL/P; suggest possible solutions Coordinate point-to-point travel needs as necessary including booking all travel and hotels as necessary, directions, commuting time and ground transportation Process timesheets and expenses on a timely basis Provide back-up assistance to other AAs, EAs, Reception and Office Services as needed Provide effective backup to local Partners or Partners working on same case team Perform other duties as assigned or required; responsibilities will vary depending on the Principal, or PL work style and the existing workload Basic Job Requirements Bachelors degree, secretarial school degree, or equivalent Minimum 2-4 years administrative support experience, preferably at a fast paced professional services firm Proficient computer skills: Windows XP, Office 2007 (Word, Excel, PowerPoint, Outlook) Key Competencies High customer service orientation – strong interpersonal and communication skills, wants to deliver great results at all times Sweats the small stuff – meticulous attention to detail and accuracy, particularly when under pressure Organized – has clear systems and composure to deal with multiple tasks at once and ensure everything gets done in a timely manner Relationship-oriented – able to develop effective working relationships with P/PLs, clients, and wider BST Flexible – must be able to perform successfully in a fast-paced environment; doesn't get frustrated by priorities changing Team player – always willing to put the work in, will go above and beyond in order to get the job done Curious and creative – willing to ask questions, enjoys solving problems Trustworthy -- exercises judgment in managing confidential/sensitive information and client alike Professional – possesses a high degree of professional appearance and demeanor, displays high standards of professional behavior and ethical standards Good judgment – knows when to ask for help or advice Self-motivated – takes initiative and is able to work with limited direction and supervision at times As Administrative Assistant grows in role, expect that he/she will: Be increasingly proactive Demonstrate a high level of ownership for tasks Become more confident when dealing with more senior clients and administrative staff Be seen as a key contributor to the case team process Additional Information Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with values and culture. Experience working successfully within a complex matrix structured organization is essential. All your information will be kept confidential according to EEO guidelines. Consulting Group is an American worldwide management consulting firm with 85 offices in 48 countries.The firm advises clients in the private, public, and not-for-profit sectors around the world, including more than two-thirds of the Fortune 500.Considered one of the most prestigious management consulting firms. Ranked second in Fortune's "100 Best Companies to Work For" .