Sr. Administrative Assistant - Operations

Please note that we do not offer visa sponsorship for this position.

Role Summary

National Life Group® is a purpose-driven organization with a mission to Do good. Be good. Make good. We are committed to fostering a culture of inclusion, belonging, and diversity where all associates can thrive.

In this role, you will provide administrative support to the Operations team on our Vermont campus. This role will interface with all levels of leadership across the organization. Strong organization, prioritization, discretionary judgment, communication, time management skills, and the ability to manage multiple priorities are critical to this role. Mentorship and professional development opportunities will be provided to support your growth in this role.

This position offers a hybrid work schedule requiring onsite presence four (4) days per week, Monday through Thursday, based on current core days. Schedule expectations may change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Act as ambassador and spokesperson, both formally and informally, by building rapport between the leadership team and all business areas; position plays a critical role in the overall effectiveness of relationship management, acting as partner and point-person to coordinate and facilitate communication.
• Draft communication as needed; collaborate with leadership on messaging and managing information flow
• Arrange travel, accommodations, itineraries and all correspondence related to necessary arrangements including management of expense reports
• Plan, organize and execute events such as meetings, team building activities, luncheons, client dinners and special projects
• Maintain files, records, and correspondence for meetings
• Prepare information and research for senior leadership needs
• Prepare presentations and related materials
• Develop a foundational understanding of National Life Group & Operations business models and decision-making processes
• Assist in the onboarding and offboarding of business area associates
• Work collaboratively with other administrative professionals and contribute to the success of the team
• Other duties as assigned by leadership, including participation on special projects and specific committees as needed to meet business needs
• All other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field; equivalent years of job experience or certification
• Minimum of 5 years of senior-level administrative professional experience
• High level interpersonal skills to handle sensitive and confidential situations; requires demonstrated poise, tact and diplomacy and ability to interact effectively at all levels
• Display a high level of initiative, anticipate needs of the leadership
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent quality and attention to detail
• Must be willing and able to work more than a 40-hour work week if necessary
• Strategic mindset as well as strong critical thinking and project coordination skills
• Experience supporting leadership in a fast-paced corporate environment preferred.
• Must be able to pass a background check

Preferred Qualifications

• Proficient with computer software applications in word processing, spreadsheets, database and presentation (e.g., MSO365, Concur, UltiPro) as well as the demonstrated ability to rapidly learn new company-specific systems and processes
• Position may require occasional flexibility outside standard business hours to support meetings or events

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Core Competencies

Service Focus - Demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.

Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.

Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.

Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.

Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.

Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.

Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.

Fosters Diversity - Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.