Sr. AI Product Manager

Job description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers. Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. ## **Role Overview** The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks. This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale. You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision. ### Key Responsibilities ### **Product Strategy and Vision** Define and evolve the product strategy aligned with Cyara’s agentic platform vision Develop and maintain a clear, outcome-driven roadmap Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate ### **Customer and Market Leadership** Engage directly with customers building **AI voice and chat bots** to understand real-world challenges in testing, scaling, and trust Act as the voice of the customer, translating issues like: Silent failures in conversations Multi-turn breakdowns Performance at scale (e.g., thousands of concurrent calls)into actionable product requirements Partner with sales, pre-sales, and customer success teams in strategic engagements and demos ### **Product Delivery and Execution** Own the end-to-end product lifecycle from problem definition through delivery and iteration Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features Drive backlog prioritization ### **Go-to-Market and Enablement** Enable sales and marketing teams with clear positioning Support product launches, demos, and customer-facing narratives Partner with enablement teams to ensure adoption of new AI capabilities ### Experience and Qualifications: - 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products - Hands-on experience with conversational AI and/or CCaaS platforms - Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred - Experience with testing frameworks, QA systems, or developer tooling preferred - Ability to operate in fast-paced, ambiguous environments and drive clarity - Strong communication skills with the ability to influence cross-functional teams ### Why You’ll Love Working at Cyara - Mission with impact – Help enterprises build AI systems customers can trust - Category leadership – Define the emerging space of Agentic CX assurance - Real product ownership – Build foundational capabilities for AI testing and trust - Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems - Room to grow – Shape not just products, but the future of AI assurance