Sr AI & Technical Project Manager On Demand

Job description

If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high-street retail stores. We operate in more than 1,500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform, and over 20M customers get their goods delivered in minutes. Together, we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. Mission: Glovo launched Glovo On-Demand in 2022, a vertical that helps partners power their own delivery channels using our world-class logistics network. As AI & Technical Project Manager, you'll be the bridge between our partners and our product, ensuring a best-in-class onboarding, integration, and tech resolution experience in the market. You'll also build On-Demand's AI roadmap, transforming legacy and inefficient processes into scalable, automated systems. If you love turning technical and operational problems into scalable, data and AI-driven solutions, and want to build — not just manage — this is for you. Be a Part Of a Team Where You Will Process Optimization & AI — Identify inefficiencies across On-Demand workflows and drive automation and AI-based solutions to reduce manual work, improve accuracy, and scale the team's capacity as partner volume grows. Partners Onboarding — Own the end-to-end onboarding process for new stores, new accounts, and account information changes: ensuring data accuracy, coordinating with Sales/Account Managers, optimizing the onboarding flow, and ensuring long-tail partners can be self-managed. Tech Issues — Act as the bridge between the On-Demand business and Tech teams, focus on identifying the root causes behind the most frequent partner issues and driving the structural fixes or process changes needed to prevent them from recurring. Integrations — Manage partner API integrations, ensuring integration quality, fast turnaround on new partner API onboarding, and proactive detection of integration issues. You Have 3+ years of experience in a data, technical operations, or business operations role, with a strong ability to identify process inefficiencies and drive execution. Working knowledge of SQL to query, analyze, and troubleshoot data independently. Hands-on experience using AI tools to automate recurring processes — not just one-off queries or single use cases. Hands-on, execution-oriented mindset, with a strong bias for action and ownership. Solid English communication skills (written and spoken). Nice to have: experience leading projects or cross-functional initiatives end-to-end. Nice to have: experience in a food tech or broader tech company environment. We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you! At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.