Sr. Analyst, Accounts Receivable

Job description

Position Details: Title: Sr. Analyst – Accounts Receivable Department: Accounting Reports to: Sr. Manager, Credit Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band: Professional Job Summary This role provides senior level strategic and analytical leadership across accounts receivable, credit, deductions and cross functional influence. The Sr. Analyst independently drives automation, advanced analytics, and scalable operations across credit and customer chargebacks. Working closely with Sales, Customer Care, Supply Chain, and FP&A, the role translates complex data into corrective action plans to reduce chargebacks and payment deductions, supports accurate month end close and forecasting, and contributes meaningfully to finance transformation initiatives. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities • Own end-to-end analytics of customer deduction behavior, including segmentation of customers by risk, dispute type, and recovery likelihood. • Lead advanced data analytics on deductions and chargebacks, including analyzing large datasets, trend identification. • Perform root cause analysis of deductions across customers, SKUs, channels, and processes to identify systemic issues (pricing, compliance, logistics, master data). • Drive cross-functional resolution of complex chargebacks, partnering with Sales, Supply Chain, Customer Care, and Compliance to resolve at root cause—not symptom level. • Support credit and AR teams on holistic review of customer accounts. • Develop executive-level reporting and insights translating deduction trends into financial risk, margin impact, and working capital implications. • Design and maintain analytics-driven KPIs and dashboards (e.g., recovery rates, cycle times, invalid deduction %, top drivers) to support leadership decision-making. • Champion the use of AI-enable analytics, to demonstrate continuous improvement and creative problem solving by leveraging AI, automation, and analytical tools to improve accuracy, efficiency, and scalability of data and technology (SAP, reporting tools, potential AI/ML) to reduce manual research and improve resolution cycle time. • Act as strategic advisor to Credit and Finance leadership on deduction risk mitigation, policy changes, and customer-specific strategies. • Act as escalation point for complex customer, payment, or system issues with material financial or reputational risk. • Conduct deep-dive analysis on high-risk customers and large deductions, recommending actions such as offset strategy, claim resolution pathways, or commercial escalation. • Support continuous improvement initiatives by quantifying business cases (e.g., cost of deductions, ROI of process fixes, chargeback recovery improvements). • Participates in necessary system development and testing, both internally and externally, to achieve efficiencies and ensure future business needs are anticipated. Required Education • Bachelor’s degree in Finance, Accounting, Analytics, or related discipline or equivalent years of related experience. Required Skills & Experience • Minimum of 6 years of experience in Accounting, Accounts Receivable, B2B Credit, Collections, and/or Deductions environments. • Demonstrated Accounting knowledge. • Applied Knowledge of Deductions Processes and Procedures. • Advanced Excel skills (Power Query, pivots, data analysis) for report building and complex data manipulation. • ERP experience required (SAP S/4HANA or similar); ability to understand system design impacts on accounting and controls. • Excellent written and oral communication skills with the proven ability to communicate at all levels including management and external parties. • Ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment under strict timelines. • Strong attention to detail with the ability to operate independently, apply judgment, and influence outcomes without formal authority. • Prudent negotiation skills exemplifying sound judgement and decision-making ability. • Proven leadership competencies and traits. Physical Requirements and Working Conditions • Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required. • Willing to work some evenings or weekends if necessary. • Some travel required (approximately 10%). • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities. • Carhartt is a tobacco free workplace. #LI-HYBRID We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.