Sr. Analyst, Digital Solutions / ServiceNow Analyst

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Guadalajara Workplace type : Hybrid Ingredion is looking for a Sr. Analyst, Digital Solutions & Workday Operations to join our HR Digital Solutions team. In this role, you will support and optimize key HR technologies, helping deliver an exceptional employee experience while partnering with global teams to drive operational excellence and continuous improvement. As a Sr. Analyst, Digital Solutions & Workday Operations , you will support the day-to-day operations of HR systems such as Workday and ServiceNow, ensuring data accuracy, system performance, and an excellent user experience. You will partner with HR, business leaders, vendors, and technical teams to troubleshoot issues, implement enhancements, analyze data, and support projects that improve HR service delivery across the organization. This role reports to the Sr. Manager, HR Digital Solutions. What will you do: Support HR technology platforms including Workday, ServiceNow, and related systems. Manage user requests, troubleshoot system issues, and provide operational support. Maintain data quality through audits, reporting, and system reviews. Create and modify reports, dashboards, and KPI tracking tools. Support system testing, enhancements, releases, and implementation projects. Partner with internal and external stakeholders to improve HR processes and employee experience. Create and maintain knowledge articles, procedures, and training materials. What you will bring: 3+ years of experience supporting HR Information Systems (HRIS). Experience with ServiceNow, Workday, or similar HR technologies. Knowledge of HR processes such as Core HR, Talent Acquisition, Talent Management, Learning, Compensation, Payroll, or Case Management. Experience handling customer inquiries and providing operational support. Advanced English communication skills. Who you are: Strong analytical and problem-solving skills. Customer-focused with a continuous improvement mindset. Organized and detail-oriented. Comfortable working with cross-functional and global teams. Able to prioritize multiple tasks in a fast-paced environment. Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success. Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being Career Growth – Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel. #LI-E #LI-Hybrid Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No