Sr. Analyst, Operations Standards, BK, US

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Sr. Analyst, Operations Standards, Burger King supports the enhancement of operational efficiency, guest satisfaction, and franchisee profitability by establishing and evolving brand standards, managing restaurant performance tracking, and providing in-depth operational support. As the in-house expert on restaurant operations and technology, this role collaborates with the Operations Excellence team and other cross-functional teams to ensure alignment with brand goals, optimize restaurant technology, and uphold the highest standards across locations. Roles & Responsibilities: Monitor day-to-day restaurant operations, reporting on key metrics such as guest satisfaction, speed of service, and franchisee profitability. Develop statistical and analytical models to identify operational trends and recommend actionable improvements. Propose solutions to automate standards evaluation and track performance across teams. Maintain and manage relationships with third-party vendors, ensuring timely restaurant evaluations. Develop and implement an escalation process for handling concerns or appeals, coordinating with internal stakeholders as needed. Prepare and present updates on operational performance and brand standards compliance to senior leaders. Analyze and optimize restaurant technology to improve operational efficiency and profitability. Collaborate with vendors and internal tech teams to enhance back-end systems and implement new tech initiatives. Identify areas for operational improvement and execute best practices to support guest satisfaction and speed of service. Act as a key point of contact for the field team, franchisees, and internal stakeholders, providing guidance on brand standards and resolving complex operational issues. Conduct root cause analysis for performance gaps and share insights with cross-functional teams to support informed decision-making. Develop and distribute training materials, standards documentation, and process updates to support flawless execution at the restaurant level. Skills & Qualifications: Bachelor’s degree in a related field. 3+ years of experience in restaurant operations or a related role, with a strong understanding of the QSR industry. Strong project management and analytical skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Ability to build meaningful relationships with franchisees, vendors, and internal teams, demonstrating strong communication and interpersonal skills. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Problem-solving skills with the ability to analyze data, identify trends, and develop actionable recommendations. Willingness to travel up to 20% as needed. #burgerking Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.