Sr. Analyst, Technology & Project Management (Reproductive Healthcare - Hybrid)

**Organizational Summary** **Contraceptive care is basic healthcare.** Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, **Upstream USA** is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone. **Our Mission and Impact** Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C. While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them. **A Different Kind of Nonprofit** Supported entirely by **venture philanthropy**, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies. - **Our 2030 Goal:** We are on a mission to partner with organizations that collectively reach **5 million patients** of reproductive age. - **Recognition:** We are a 2023 Audacious Project recipient, with our work featured in publications like *Harvard Public Health*, *Bloomberg*, and *MedPage Today*. We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all. #### Position Summary Upstream's Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream's growing, organization-wide use of AI. This role exists to expand the team's capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it. The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment. #### Essential Duties and Responsibilities **Technical Project Management (60%)** - Own end-to-end project management, from intake through delivery, for DAT initiatives on the team's roadmap, including data migrations, IT operations improvements, and the central data-layer buildout. - Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track. - Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream's evolving central data warehouse / data-layer strategy. - Serve as a resource for turning data into decisions across teams. **Automation, Tooling & Process Improvement (25%)** - Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback. - Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale. - Drive initiatives to completion, often coordinating and contributing directly to the work. **Systems, AI Adoption & Operations Support (15%)** - Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors. - Support Upstream's AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management. - Support selection, implementation, and administration across Upstream's SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others) - Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements. - Additional duties as assigned. #### Required Education, Experience, Knowledge, Skills, and Abilities Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration. - Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership. - 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations. - Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.). - Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data ("ETL-type" work). - Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time. - Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail. - Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission. - AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints. - AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment. - Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments. - Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient. - While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment #### **Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)** - Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus. - Scripting (Python, Google Apps Script), SQL, or APIs. - Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques. - Familiarity or experience with Salesforce - Experience building workflow automations, AI agents, and other AI-based solutions. - Familiarity with SaaS administration and best practices. - Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.). - Experience in a healthcare, nonprofit, or other mission-driven setting. - Awareness of information security and/or HIPAA concepts. **Travel Requirements** This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings. Hiring Range $100,000—$110,000 USD **Pay Transparency** Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy. **Other Upstream Staff Expectations** - All Upstreamers must be able to attend work-related in-person meetings and functions as needed. - In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams. - At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely. - Engage in organization-sponsored learning & development **Upstream Benefits** Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits. **Hiring Process** Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter. **Our Culture** We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued. Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site. **Upstream Careers** Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify. **Upstream Headquarters** 2 Oliver Street, Suite 402, Boston, MA 02109 [](http://www.upstream.org) No phone calls please. **Be advised that we do not ever conduct hiring interviews via text or email.** [**Please protect yourself by learning more about our hiring practices and common red flags to look out for.**](https://upstream.org/hiring-fraud/)